Program Manager

DocMe360•Arlington, VA

6h•$150,000 - $180,000•Remote

About The Position

The Program Manager role will provide delivery leadership and coordination for a cross-functional team supporting the Clinical Decision Support (CDS) Console, a software platform used by clinicians within the Department of Veterans Affairs to improve care for veterans. This role is responsible for orchestrating priorities, activities, and dependencies across a diverse team that includes operations and field support staff, software engineers, data analytics professionals, and other technical and clinical support roles. The Program Manager ensures that work is aligned to mission objectives, delivery commitments, and stakeholder needs while maintaining transparency, accountability, and momentum across the program. The VA requires this candidate to be a U.S. citizen.

Requirements

VA requires this candidate to be a U.S. citizen
Bachelor’s degree in Information Technology, Health Informatics, Business, or a related field (or equivalent experience)
5+ years of experience in IT project or program delivery roles
Experience managing or coordinating cross-functional technical or operational teams
Experience supporting enterprise or mission-critical software systems
Strong written and verbal communication skills
Ability to translate complex technical activities into clear, stakeholder-friendly updates
Proven ability to coordinate work across teams without direct authority
Strong facilitation, organization, and prioritization skills

Nice To Haves

Experience supporting clinical decision support, electronic health records (EHRs), or healthcare analytics platforms
Prior experience working with or supporting VA, DoD, or federal health systems
Agile or delivery certifications (e.g., PMP, SAFe, CSM)
Experience coordinating activities across development, operations, and support teams
Familiarity with healthcare IT environments, clinical systems, or decision support tools is highly desirable
Experience working with government clients or in regulated environments

Responsibilities

Coordinate and align work across multiple functional teams, including: Operations and field support Software engineering and development Data analytics and reporting Product and clinical stakeholders
Set priorities with VA stakeholders and establish quarterly objectives
Translate priorities into actionable sprint plans and coordinated team activities
Ensure team meets delivery objectives as committed
Develop and maintain sprint plans and milestone roadmaps
Manage task sequencing, dependencies, and handoffs across teams as needed
Ensure delivery commitments are met while balancing operational support and ongoing development needs
Serve as a primary coordination point between technical teams, operational staff, and government stakeholders
Facilitate a typical agile cadence (huddles, refinement, sprint planning, demos, retros) and ensure smooth internal communications
Manage external stakeholder communications (cross-functional forums, leadership updates, etc.)
Proactively address obstacles that could impact timelines, system stability, or stakeholder confidence
Serve as the first point of internal problem solving. Escalate issues appropriately and drive resolution through collaboration and facilitation
Provide direction and clarity to team members regarding priorities and expectations
Foster collaboration across disciplines with differing workflows and perspectives
Support continuous improvement in delivery processes, communication, and coordination
Encourage a mission-focused, service-oriented delivery culture aligned with veteran care