Program Manager, Ting Data Products

Whisker Labs

21h•$85,000 - $100,000•Remote

About The Position

We are seeking a highly motivated Program Manager to manage the implementation, delivery, and ongoing customer success of Ting Data Products programs for electric utilities, government agencies, emergency-management organizations, and other institutional customers. This is a hands-on, customer-facing role focused on making customer programs work. You will coordinate onboarding, product and data access, launch readiness, recurring program reviews, issue resolution, and ongoing delivery. Strong execution and a positive customer experience will be critical to the adoption and success of Ting Data Products. You will serve as a day-to-day point of contact for customers and coordinate across Product, Engineering, Sales, subject-matter experts, Marketing, Finance, and Operations. You will turn customer commitments into clear plans, track progress and open issues, and make sure the right people are engaged at the right time. Customer needs will vary—from system-level monitoring, event intelligence, and retrospective analysis to sensor-level detail, and from use of the Ting Utility Grid Portal to APIs integrated into existing systems. This role is well suited to someone who is comfortable with technical products, enjoys customer interaction, and brings strong organization, judgment, and follow-through. The role reports to the Director of Program Management.

Requirements

4+ years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data environment.
Experience supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector customers. Direct electric utility experience is strongly preferred; experience with government agencies or emergency-management organizations is a plus.
You listen carefully, understand what customers are trying to accomplish, and take practical steps to help them adopt the product, and realize value.
Experience working with data products, analytics platforms, APIs, enterprise software, or technical integrations. You do not need to be an engineer, but you should be comfortable discussing data access, permissions, integration dependencies, and data quality with technical teams.
You can manage multiple workstreams, maintain clear plans and action items, identify risks early, and make sure commitments do not fall through the cracks.
You are calm, credible, responsive, and comfortable working with both technical and business stakeholders. You communicate clearly when work is on track and when issues arise, and you know when to resolve a matter directly versus escalate it.
You are equally comfortable leading a customer check-in, coordinating access, preparing a status update, or working through the details of an implementation issue with internal teams.

Nice To Haves

Direct electric utility experience is strongly preferred
experience with government agencies or emergency-management organizations is a plus.

Responsibilities

Manage the day-to-day delivery of customer programs from kickoff through launch and ongoing operation. Maintain clear plans, milestones, owners, action items, dependencies, risks, and decisions.
Coordinate product access, data delivery, documentation, training, and launch-readiness activities so customers are prepared to use Ting Data Products successfully.
Establish regular customer cadence, understand customer goals and use cases, track adoption, coordinate value reviews, and help customers get meaningful value from Ting data.
Serve as a responsive first point of contact for program questions and product issues. Triage requests, engage the appropriate technical or subject-matter experts, communicate status, and follow issues through resolution.
Monitor implementation progress, product usage, customer outcomes, risks, feedback, and open issues. Prepare clear updates for customers and internal stakeholders.
Bring together Product, Engineering, Sales, data infrastructure, subject-matter experts, Marketing, Operations, and customer teams to keep work aligned and moving forward. Travel to client sites as business and program needs require.
Capture customer needs, recurring issues, and product feedback; route insights to the appropriate internal teams; and help improve the product and customer experience over time.