HP Program Manager
About The Position
The Program Manager is a subject matter expert responsible for the end-to-end execution of assigned manufacturer sales programs—from design and launch through optimization and closeout. This role partners closely with sales and marketing to drive manufacturer revenue, protect margin, and improve customer retention by ensuring program compliance, training and supporting the sales organization, and tracking performance against ODP and manufacturer objectives. The Program Manager will execute and optimize manufacturer sales programs to grow revenue and improve IGM, train and support sales teams on program mechanics, benefits, and selling approaches, analyze customer data to identify and stop "leakage" (customers not on deals who qualify) and address declining spend, lead key sales initiatives from concept through execution in partnership with sales, marketing, and manufacturer stakeholders, and ensure program compliance, pricing accuracy, and adherence to manufacturer policies. Success is measured by program profitability, adoption rates, sales team enablement, and long-term customer growth.
Requirements
- Bachelor's degree or equivalent experience
- Marketing, Business Administration, Product Management, or related field.
- 5 years of experience
- Analytical skills to track and report on sales programs, initiatives, and customer trends.
- Proficiency in Salesforce and related sales tools.
- Strong knowledge of manufacturer products, programs, and policies.
- Excellent communication and interpersonal skills, including the ability to train and influence sales teams.
- Self-starter, entrepreneurial and independent thinker who is also highly collaborative.
- Displays passion, high energy, and high integrity & ethics.
- Highly accountable and committed to work to tight deadlines.
- Organizational Agility & Flexibility.
- Ability to manage multiple priorities in a highly dynamic environment.
Responsibilities
- Execute Joint Business Plan (JBP), aligning on growth objectives, tracking performance, and ensuring accountability across both organizations.
- Serve as the subject matter expert (SME) for assigned manufacturer products and sales initiatives.
- Ensure sales teams are proficient in manufacturer-specific tools, systems, and selling approaches.
- Administer pricing and rebate programs and ensure compliance with MAP and manufacturer pricing/content policies.
- Collaborate with sales and marketing to manage and optimize manufacturer web positioning on ODPBS and Tech Connect.
- Support inside and outside sales teams on customer calls, presentations, and deal strategy.
- Review customer spend to identify customers who qualify for deals but are not yet on them (to prevent leakage and drive growth), and customers with declining supplies or category spend.
- Partner with account owners to understand reasons for declines and build plans to stabilize and grow the business.
- Identify and pursue new manufacturer-specific business opportunities with the ODP Sales team.
- Lead sales initiatives as the SME, driving adoption and success across the field.
- Help close strategic opportunities by providing product, pricing, and program expertise.
- Track the success and failures of programs and initiatives, using insights to refine future efforts.
- Participate in team meetings to provide updates on initiatives, share new information, and gather feedback.
- Attend and recap ISO and Field team meetings regularly to discuss programs, deals, updates, what they are hearing from customers, etc…
- Own and track metrics
Benefits
- competitive salaries
- a benefits package, which includes a 401(k) and more
- plenty of opportunities to move and grow within our organization
- eligible to participate in an incentive program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
