Senior Program Manager (Government)

AT&T • Columbia, SC

7d • Onsite

About The Position

AT&T Global Public Sector is seeking a Program Manager to support regional IT services for the Federal Government. This role involves managing end-user devices, local and campus area networks, and providing guidance to junior program managers. The Program Manager will be responsible for communicating issues and solutions, assembling cross-disciplinary teams to address cost, schedule, or technical challenges, and coordinating with various stakeholders to understand customer needs and develop strategic technical roadmaps. The position requires identifying and implementing service improvements, developing proposals for new technologies, ensuring security and reliability of services, and fostering relationships with AT&T product teams and external vendors. Collaboration with the Continuous Service Improvement team for root cause analysis and ensuring documentation and training are available for operational teams are also key responsibilities. The role includes providing engineering oversight to ensure service solution designs incorporate monitoring, deployment, troubleshooting, and effectiveness measurement capabilities.

Requirements

• Fifteen (15) to twenty (20) years of experience as a program or project manager in managing programs and contracts of similar scope, type, and complexity is required.
• Direct experience in managing multi-task contracts and subcontracts of various types and complexity, as well as experience in leading a multi-vendor environment is required.
• Shall be knowledgeable of the guidelines provided by the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD 5000 series, and ICD 801 policies.
• Must have demonstrated experience in conducting requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting.
• Must have at least five (5) years of demonstrated experience in the management and control of funds and resources using complex reporting mechanisms such as Earned Value Management.
• TS/SCI with polygraph clearance.

Nice To Haves

• A PMP, FAC-P/PM Senior Level, or Defense Acquisition Workforce Improvement Act (DAWIA) Level 3 certification in Program Management.
• Information Technology domain experience.

Responsibilities

• Communicate issues and solutions.
• Provide guidance and direct Junior level program managers if any are assigned to the contract/program.
• Rapidly assemble and execute focused cross-disciplinary Government/Contractor teams to address urgent or unexpected cost, schedule, or technical program/contract issues.
• Coordinate with Service Managers and client Service Owners to understand customer needs.
• Coordinate with the Technology Operations Manager, Chief Technology Officer, and Service Managers in the development of strategic technical roadmaps for the program service areas.
• Identify and implement ways to improve performance and reliability of existing services through enhanced monitoring capabilities and reduced operational team touchpoints needed.
• Develop technical insertion proposals for the client, highlighting ways to bring new and emerging technologies to the client’s environment.
• Coordinate with Service Managers to ensure that existing services and new solutions are secure, reliable, and resilient.
• Develop relationships with the AT&T product house and bring relevant information to the Technical Operations Manager, CTO, and project Service Managers.
• Collaborate with internal and external technology vendors and organizations to collect relevant information on technologies relevant to our client’s mission.
• Coordinate with RIS I Continuous Service Improvement team to gain insight from root cause analysis activities for potential technology/process improvements.
• Ensure that service solution documentation and training is available for Ops, field support specialists, and neighborhood managers to improve operational effectiveness.
• Provide engineering oversight to the Service Manager engineering teams, driving focus in service solution designs to ensure they include operational monitoring capabilities, deployment procedures, operational troubleshooting processes, and the ability to measure effectiveness.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed