INCLUDE Program Manager

ROCKY MOUNTAIN HUMAN SERVICES•Denver, CO

6d•$71,140 - $78,427

About The Position

The Program Manager is responsible for leading the day-to-day operations of the INCLUDE Department (Intellectual and Developmental Disability Community Living for the Unhoused in Denver), ensuring an accountable and responsive service delivery model for people supported by RMHS. The Program Manager oversees all case management functions including outreach, referral, intake, placement, service delivery, documentation, and billing while maintaining data integrity and driving overall team performance. This role requires strong analytical, relational, and communication skills to develop collaborative staff relationships, build effective departmental processes, and meet program goals. As a newly established department, this position will also involve creating foundational procedures, hiring and onboarding an initial team, and engaging key stakeholders from the outset.

Requirements

Knowledge of and experience with case management practices, including whole-person and customer service approaches.
Experience leading teams, building strong rapport, and maintaining collaborative relationships with internal departments and community partners.
Knowledge of issues related to homelessness prevention, housing, and serving persons with intellectual and developmental disabilities (I/DD) and their families, including available community resources.
Analytical ability to prioritize objectives, communicate tactics, and use data and technology to drive service delivery and achieve departmental goals.
Experience in fiscal management, including budget oversight and meeting regulatory deliverables.
Proficiency in Excel and other database and computer systems, with strong organizational, communication, and coordination skills.
Ability to work both collaboratively across diverse teams and departments, and independently to ensure task completion.
Bachelor's degree in Social Work, social sciences, or a related field.
Five (5) years of management and/or supervisory experience, including leading case management teams and implementing programmatic changes.
Strong problem-solving, process improvement, and strategic planning skills, with the ability to develop and execute long-term program vision.
Strong written and oral communication skills.
Proficiency in Microsoft Office Suite, including Excel.
Experience working with diverse and vulnerable populations.
Valid driver’s license
Proof of motor vehicle insurance
Personal vehicle in good operating condition for use during work, including transporting individuals
No major violations in the past three years.
No more than two moving violations in the past three years
Ability to meet and maintain agency driving requirements and operate agency vehicles
Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.

Nice To Haves

Master's degree in Social Work, social sciences, or a related field.
Experience with private and/or federal grant management.
Experience with the Homeless Management Information System (HMIS).
Prior experience working with individuals or households experiencing homelessness and/or the Intellectual and Developmental Disability (I/DD) community.
Ability to type 35 WPM.

Responsibilities

Provide effective and supportive office administration duties.
Acts in a leadership role in the implementation of organizational initiatives, strategic planning, and innovation management.
Develops and administers department policies and procedures in conjunction with the Director of Transitional Supports, and in alignment with RMHS's mission and values; partners with Human Resources, Intake, Revenue Cycle, Finance, and other departments as appropriate.
Manages a team of Care Managers and an Outreach Specialist, providing weekly individual supervision, caseload review, and team meetings.
Hires, trains, and coaches all supervisees; tracks required trainings to ensure staff can effectively fulfill their responsibilities; completes annual performance reviews.
Monitors and approves client cases and assigns caseloads to Care Managers; conducts case conferencing with staff to identify and address client barriers.
Ensures Housing Stability Plans are thorough and reflect individualized, whole-person approaches that give clients the best opportunity to achieve stable housing.
Oversees and approves client funds in accordance with RMHS guidelines; develops, implements, and monitors utilization, quality, and financial objectives aligned with the organization's strategic priorities.
In coordination with the Director, implements and tracks the annual departmental budget, monitors monthly expenditures, and reports findings to the Director.
Ensures accurate and consistent data entry in the Homeless Management Information System (HMIS) and internal electronic case management system; maintains data integrity to support performance outcomes and organizational dashboards.
Ensures staff deliver excellent customer service and individualized, whole-person care to all people receiving services.
Represents RMHS by participating in community committees and meetings; collaborates with stakeholders and community organizations to ensure services meet the needs of people supported by the department.