INCLUDE Operations Specialist

ROCKY MOUNTAIN HUMAN SERVICES•Denver, CO

6d•$20 - $23

About The Position

The Trainer is responsible for managing the various training needs for the INCLUDE (Intellectual and Developmental Disabilities Community Living for the Unhoused in Denver) program. Responsibilities include oversight of the department training needs including New Employee Orientation (NEO) for all INCLUDE staff and additional roles as required. The Trainer will support in the creation, implementation, and organization of training materials for the INCLUDE program and will keep all materials up to date and well maintained. The trainer will also provide and/or coordinate additional trainings and workshops as needed for INCLUDE. Additionally, the trainer will be responsible for the new hire competency evaluations process, including identifying opportunities and creating additional trainings to address needs. The Trainer will work collaboratively to develop Desk Level Processes (DLPs) and maintain their upkeep. They will also review results of chart audits, reporting findings to program management, and update/create additional trainings and DLPs to address identified needs.

Requirements

Strong organizational skills, managing multiple simultaneous projects while meeting deadlines
Ability to create training content with little direction or oversight
Strong customer services skills including consistent follow-up and communication with stakeholders both internal and external
Experience and working knowledge of presentation and survey tools and software
Skilled in facilitation of content including engaging audience for long periods of time and gathering feedback
Ability to work independently from a home office, and to travel to the RMHS office as required.
Ability to work regular business hours as determined by the needs of the program.
Strong communication skills with individuals served in the program, team members, colleagues, and community partners.
Knowledge of training resources related to the behavioral health content related to the program
Maintain strict confidentiality and fulfill requirements of HIPAA and other relevant rules and regulations.
Maintain appropriate boundaries and professional demeanor.
Work independently with minimal supervision.
Understand and use a person-centered, culturally informed and trauma informed principles.
Bachelor’s degree in a related field
Substituting Experience for Education: High School Diploma or equivalent, with at least 4 years of teaching, training, curriculum, and/or facilitation experience
2 years’ experience in training, facilitating and/or teaching small and large groups
Experience delivering remote trainings through meeting software such as Microsoft Teams
Experience writing and implementing curriculum for small and large groups
Proficient in Microsoft Office Suite, including Microsoft PowerPoint and Microsoft Word
Experience with auditing and assessment monitoring, and gathering insights from reporting
Valid driver’s license
Proof of motor vehicle insurance
Personal vehicle in good operating condition for use during work, including transporting individuals
No major violations in the past three years.
No more than two moving violations in the past three years
Ability to meet and maintain agency driving requirements and operate agency vehicles
Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.
Any Accidents and/or damages while using a personal vehicle for work purposes shall be the sole responsibility of the employee.

Nice To Haves

Previous training experience working in behavioral healthcare setting
Previous experience working with peer support, intakes, and/or case management
Bilingual (Spanish)

Responsibilities

Prepare NEO training schedules for INCLUDE staff.
Responsible for the delivery of all training materials and courses for new and existing staff.
Collaborate with program management to complete new hire training checklists, mentoring, and follow-up trainings.
Review internal audit findings to assess training gaps and needs for new and existing staff.
Regularly request, track, and apply participant feedback to improve program quality.
Responsible for scheduling, organizing, and owning all department meetings and ad hoc trainings required for the program.
Support INCLUDE Leadership in fulfilling contractual training requirements; make recommendations for training, system improvements, and quality enhancements as appropriate.
Collaborate with RMHS program leadership to address cross-training needs.
Actively communicate with individuals, staff, stakeholders, trainers, and providers.
Identify and report to supervisor any team activities or issues that influence the delivery of services under the contract.
Attend and participate in supervision, staff, team, and department meetings, as well as in-services and other meetings as directed or approved by supervisor.
May be appointed to committees.
Complete all documentation in accordance with contractual, organizational, and legal requirements.
Develop and maintain Desk Level Processes (DLPs), procedures, and policies specific to program functions.
Develop and maintain records, plans, and reports.
Participate in agency and department planning and education.
Maintains prompt and regular attendance.
Ability to drive a personal or company vehicle.
Performs other duties as assigned.