INCLUDE Care Manager

ROCKY MOUNTAIN HUMAN SERVICES•Denver, CO

6d•$20 - $23•Onsite

About The Position

The Care Manager is responsible for providing respectful, individualized, and trauma-informed case management services to people with Intellectual and Developmental Disabilities (I/DD) and their households who are homeless or at risk of homelessness. Working as part of a collaborative team, the Care Manager promotes housing stability by coordinating supportive services, maintaining strong relationships with community partners and housing providers, and ensuring program requirements are met. This role also requires thorough documentation of client case files in accordance with Rocky Mountain Human Services standards and may involve occasional travel throughout Denver.

Requirements

Proficiency in case management practices, including assessment, planning, and interventions for individuals with high needs, barriers, and disabling conditions.
Strong customer service skills, including active listening, conflict resolution, mediation, and a commitment to going above and beyond for the people served.
Experience with motivational interviewing, person-centered approaches, and solution-focused interventions.
Excellent organizational, written, oral communication, and facilitation skills, with the ability to work collaboratively and effectively within a team and community environment.
Proficiency in Microsoft Office Suite and intermediate computer functions.
Commitment to ethical standards and client confidentiality.
Bachelor’s degree, preferably in social work, social sciences, or related field
Prior Case Management experience
Ability to work independently while meeting work expectations and program standards
Valid driver’s license and proof of insurance.
Driving Category - Requirements Driving Category - A: Employees who routinely drive a RMHS vehicle to transport a client. In the unusual event that a company vehicle is not available and date for transporting cannot be rescheduled, use of a personal vehicle may be allowed with Department Manager approval.
Valid driver’s license
Proof of motor vehicle insurance
Personal vehicle in good operating condition for use during work, including transporting individuals.
No major violations in the past three years.
No more than two moving violations in the past three years
Ability to meet and maintain agency driving requirements and operate agency vehicles.
Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.

Nice To Haves

Master’s degree in social work, social sciences, human services or related field
Prior experience working with homeless populations.
Knowledge of community resources.
Experience working with I/DD populations.

Responsibilities

Provides Housing First, Rapid Rehousing, and Homelessness Prevention services to quickly prevent or resolve housing crises, operating from the principle that safe, stable permanent housing is the foundation from which people can address other life needs.
Delivers progressive, individualized, and client-centered case management services to clients with I/DD and their household members, including comprehensive assessments, development of Housing Stability Plans, office meetings, home visits, and client transportation via company vehicle to connect clients with housing opportunities and community resources.
Maintains regular contact with each client at minimum twice monthly, including at least one in-home visit per month, to monitor progress toward housing and resource goals.
Maintains accurate and detailed client case file documentation, including timely data entry into the agency case management system and the Homeless Management Information System (HMIS), meeting all program requirements for documentation, file recertifications, and exit milestones.
Assesses client need for financial assistance to obtain or maintain permanent housing in accordance with the Housing Stability Plan; ensures timely and collaborative discharge planning to support stable housing outcomes at exit and beyond.
Develops and maintains working knowledge of governmental and community programs, services, and funding sources that support client housing stability.
Conducts problem-solving conversations with client households to identify natural resources, existing support networks, and alternative housing options, using advanced engagement and rapport-building to resolve homelessness quickly.
Maintains client confidentiality in accordance with established procedures and applicable regulations.