Program Manager (Advanced Technology Sustainment) – 2-Year Project Role

Universal Orlando•Orlando, FL

About The Position

The Program Manager is responsible for planning and executing complex attraction technology and sustainment initiatives. The role requires an understanding of attraction systems and emerging technologies, including guest interface systems, gaming systems, facial recognition, machine vision, and AI applications. The Program Manager collaborates with Engineering, Maintenance, Creative, Attraction Technology, business partners, and external vendors to define scope, coordinate resources, manage project information, and deliver programs aligned with approved schedules, budgets, quality standards, and business objectives. The position also oversees assigned capital projects, project schedules and budgets, risk reviews, change orders, and stakeholder communications. It facilitates cross-functional collaboration, informs senior leadership through program updates and recommendations, and documents project opportunities with scope definitions, visuals, and technical specifications. The role includes participating in Environmental, Health & Safety responsibilities and performing additional duties as assigned.

Requirements

5+ years of experience working in theme park and resort projects.
Experience with large-scale technology projects, including estimating, budgeting, and bidding.
Field experience with aspects of theme park and resort development and sustainment projects.

Nice To Haves

Bachelor’s degree in Technology, Themed Entertainment, Film, Interactive & Games, Technical Theater, Engineering, or Business Management; equivalent education and experience may also qualify.

Responsibilities

Lead planning and execution of projects for complex attraction systems.
Drive innovation through integration of emerging technologies, including guest interface systems, gaming platforms, facial recognition, machine vision, and AI applications.
Collaborate with internal teams and external vendors on ride system assessments, obsolescence studies, and prioritized recommendations.
Oversee implementation schedules and ensure alignment with deliverables, budgets, deadlines, and quality standards.
Engage stakeholders and subject matter experts to define scope, develop roadmaps, and maintain project timelines.
Resolve conflicting feedback to achieve consensus and maintain project momentum.
Lead or participate in project kickoffs and present deliverables, initial specifications, timelines, and budget frameworks.
Manage assigned capital projects related to technical systems in alignment with budget estimates, cash flow forecasts, and milestone commitments.
Review project risks and progress with project managers and track quarterly targets.
Collaborate with Finance and leadership to communicate budget changes and obtain necessary approvals.
Monitor project budgets and schedules, manage work-back schedules, and process project change orders.
Identify and resolve potential delays and compliance risks, maintain quality across client partner deliverables, and facilitate vendor handoffs.
Develop and maintain detailed project plans that support communication and informed decision-making while preserving project scope.
Facilitate collaboration across Engineering, IT, Creative, Ride & Show, and Operations teams.
Prepare and deliver program status updates and strategic recommendations to senior leadership.
Document project opportunities with scope definitions, visuals, and technical specifications.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform additional duties as assigned.