Program Manager, Client Services, Clinical Trial Support

Valeris • Remote, North Carolina, NC

9d

About The Position

As a Program Manager on Valeris’s Clinical Trial Support (CTS) team, you will serve as the primary liaison between sponsors or clients and external vendors. You will oversee program budgets and performance, help remove obstacles to timely medication delivery to patients, lead regular client and vendor calls, manage contract and business-rule modifications, and maintain close attention to detail. The role calls for a self-motivated, highly organized professional who can manage multiple aspects of client and vendor relationships in a collaborative, supportive team environment.

The position manages client contracts and statements of work, gathers and communicates business requirements, tracks program budgets and financial activity, and monitors program performance against key performance indicators and business rules. The Program Manager coordinates program implementation, maintains relationships across clients, vendors, pharmacies, and internal teams, and supports clients as they navigate their internal requirements. The role also requires compliance with company policies, training deadlines, and standard operating procedures.

The job operates in a professional office environment and routinely uses standard office equipment. Local and out-of-town travel may be required, with an expectation of up to 10%.

Requirements

• Bachelor’s degree concentrated in Business, Accounting, Marketing, healthcare, or the pharmaceutical industry.
• Three to four years of project or program management experience.
• Budget management and/or financial accounting skills.
• Advanced Microsoft Excel skills, including formulas, functions, and budgeting analysis.
• High proficiency in Microsoft Office programs, including SharePoint, PowerPoint, Word, and OneNote.
• Ability to travel locally and out of town, with an expectation of up to 10% travel.
• Ability to talk and hear; sit for long periods; use hands to type, handle, or feel; and reach with hands and arms.
• Preferred typing ability of at least 35 words per minute with 97% accuracy.

Nice To Haves

• Graduate degree and/or additional certifications, including PMP.
• Experience in the clinical trials industry.
• Some experience with legal contracting.
• Extensive experience with Valeris systems and services.
• For internal applicants, experience with MicroStrategy, client interactions, Conga, Salesforce, and Sherlock.

Responsibilities

• Manage client contracts and statements of work and execute them accordingly.
• Host and facilitate internal and client kickoff calls.
• Gather and document business requirements and communicate changes, enhancements, and modifications to clients, internal functional areas, sponsors, and other stakeholders.
• Oversee and maintain client program budgets using advanced Excel skills, including accurate tracking, formulas, and analysis of prefund accounts and invoices.
• Promptly notify stakeholders of price changes and create and execute change orders.
• Serve as the primary business relationship manager for clients, vendors, and pharmacies.
• Conduct regular meetings to report program status, troubleshoot issues, and provide solutions and support.
• Measure and monitor program key performance indicators to ensure program business rules are maintained.
• Learn and assist clients in navigating their organization-specific internal requirements and processes.
• Manage and coordinate client relationships with third-party service vendors, including agencies, SPPs, HUBs, service providers, and data and analytics teams.
• Build relationships with internal functional areas and take a leadership role with internal project stakeholders.
• Oversee program implementation using a detailed checklist to support comprehensive setup and successful execution.
• Serve as an internal and external subject matter expert within Valeris.
• Use Valeris leadership competencies to support the team’s success.
• Complete training on time for corporate policies and procedures governing access to confidential data.
• Follow all standard operating procedures consistently.
• Perform other tasks or projects as assigned.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings, subject to a $50,000 minimum and $300,000 maximum.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off and Sick Leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level