Program Manager

KeenLogic•Bethesda, MD

6d•Onsite

About The Position

KeenLogic is seeking an experienced Program Manager to support a federal program with the U.S. Consumer Product Safety Commission (CPSC). The Program Manager will provide overall leadership, management, and oversight for the CPSC eFiling Tier 1 and Tier 2 Technical Support program, ensuring successful delivery of all contractual requirements, performance metrics, and stakeholder engagement activities. You will oversee delivery for a high-visibility federal initiative as eFiling becomes mandatory, ensuring successful execution across multiple workstreams and stakeholders. In this role, you will manage program timelines, risks, and dependencies while coordinating cross-functional teams to maintain alignment and drive outcomes. You will engage with leadership and external partners to ensure program objectives are met, while using data and performance insights to guide decision-making and continuous improvement. This position combines strategic oversight, stakeholder management, and operational execution in a fast-paced, high-impact environment.

Requirements

Must be able to pass a federal background investigation (PIV)
Must comply with all CPSC security and privacy requirements
Minimum 12+ years of IT project/program management experience
PMP Certification
Experience managing federal contracts or government IT programs
Experience with service desk/help desk operations
Strong knowledge of: SaaS/web-based systems SDLC methodologies Performance-based contracts
Excellent communication and stakeholder management skills
Demonstrated experience leading large initiatives
Proven ability to manage schedules, risks, and deliverables across multiple workstreams
Experience establishing and maintaining program governance and performance tracking
Ability to coordinate cross-functional teams and drive alignment toward program objectives
Experience using program management tools
Strong organizational, analytical, and problem-solving skills