Program Manager

Superior Communications•Irwindale, CA

54d•$68,640 - $71,560•Onsite

About The Position

Superior Communications is searching for an experienced Program Manager to join our team and continue our tradition of success. The ideal candidate will have a proven ability to implement and strategize program-level initiatives and create efficiencies. As a leader, you will have a strong talent for project coordination and delegation. This position will manage programs from end to end, including setup and termination.

Requirements

Quick learner, self-motivated, self-directed; able to work independently with minimal supervision
Proficient in the Microsoft Office suite, and advanced Microsoft Excel skills
Excellent written and oral communication skills; ability to communicate effectively with customers and internal departments.
Experience in maintaining proprietary information
Bachelor's degree in marketing, management, or business, preferred
Minimum 5 years of work-related experience
Minimum 2 years of experience in program/product management, preferred

Responsibilities

Validate product information prior to customer impact, including compatibility, descriptions, features, benefits, instructions, pricing, etc.
Identify and recommend program enhancement opportunities.
Interface with product vendors as required to meet customer needs.
Ensure balance and stability within your program, including management of all program-related non-conformance issues, customer experience issues, vendor-related issues, etc.
Serve as the subject matter expert and single point of contact for all program elements.
Manage the "lifecycle" of all products within your program.
Manage multiple projects simultaneously.
Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
Monitor and track new launches for timely execution and delivery.
Prepare and maintain status of all open projects, sharing with leadership on a regular basis.
Plan and develop contingency plans for project risks.
Build and sustain effective communication within cross-functional teams and the customer.
Provide subject matter expertise to cross-functional teams and training if required.
Manage customer portals to include but not limited to setup, chargeback tracking, training, etc.
Follow ISO/TL9000 requirements as it pertains to position.
Other duties as assigned.