West End Heights Program Manager #1841

Lakeview Health Services•Ithaca, NY

3d•Onsite

About The Position

Lakeview Health Services is seeking a dedicated and enthusiastic Program Manager for its West End Heights program in Ithaca, NY. This role involves supporting individuals with mental illness in achieving their goals and advancing their lives. The Program Manager will oversee the day-to-day operations of a supervised residential facility, focusing on administrative, training, reporting, and personnel management functions. The ideal candidate will foster a healing environment that respects the perspectives and experiences of individuals, families, staff, and the community, practicing safe and respectful communication.

Requirements

Possession of a bachelor’s degree in human services (or a related field) and Three years of relevant experience OR an associate’s degree in human services (or a related field) and five years of relevant experience.
Valid NYS Driver’s License as driving is an essential function of the position.
Extensive knowledge of mental health issues and the psychiatric rehabilitation model; psychology, personality, and group dynamics; the human services system; principles and practices of conflict and crisis management; adult learning and motivation; employee supervision; household and business management.
Use of contemporary office equipment, particularly a computer with word processing, database and report generating software.
Researching and accessing appropriate auxiliary services.
Ability to communicate effectively with diverse individuals, both verbally and in writing.
Ability to listen, understand, and appreciate the experience of staff and residents.
Ability to establish rapport and meaningful professional relationships.
Ability to persuade, negotiate, and resolve conflicts.
Ability to work effectively under stress.
Ability to achieve results through subordinates and maintain a professional work environment.
Ability to provide positive role modeling.
Ability to inspire respect, confidence, and trust in residents and staff.
Ability to respect and maintain appropriate confidentialities.
Ability to effectively encourage residents toward greater self-sufficiency.
Ability to perceive and describe changes in behavior.
Ability to generate and maintain accurate records and reports as required.
Ability to review staff performance, reports, and paperwork objectively for quality and compliance.
Ability to seek, accept, and learn from peer and supervisor feedback.
Ability to manage multiple tasks and changing priorities.
Ability to plan and implement strategies consistent with overall organization goals, objectives, and standards.
Ability to meet deadlines regularly.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide on-going leadership in accord with an annual work plan.
Develop appropriate methods to ensure the quality delivery of services, including the development and implementation of restorative service plans and the timely billing of same.
Monitor resident progress and respond to resident emergency needs and grievances in a timely manner.
Review the program’s required documentation.
Generate necessary reports, correspondence, memos, records and forms.
Manage expenses in accord with organization guidelines.
Identify and resolve problems that may inhibit the effective and efficient delivery of services.
Supervise the planning and implementation of recreational, educational, and cultural activities.
Ensure compliance with all relevant laws and regulations.
Develop and maintain an inventory of standard residential furnishings, equipment, supplies and food within Lakeview’s budgetary guidelines and procedures.
Conduct routine site inspections.
Transport clients to and from appointments as necessary.
Recommend residence maintenance needs to Director.
Ensure the expeditious remedy of any crisis or otherwise hazardous situation.
Provide daily support and supervision to direct care staff including, but not limited to, orientation and training of new staff, on-going assessment of staff development needs, and recommendations of appropriate resources to meet those needs.
Prepare staff schedules, interview and hire new staff.
Provide regular and constructive feedback to staff and conduct performance reviews.
Provide guidance and support to staff through participation in the Supervisor on-call rotation.
Actively participate in meetings to include: Organization meetings, Department and team meetings, Case conferences, Treatment and/or admissions and discharge planning meetings.
Through consultation with the Program Director, help develop an annual work plan incorporating organization and department goals and standards.