Program Manager

Pavion

6d•Hybrid

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. They bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Their mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed clients’ needs. Pavion and its family of companies are seeking a talented and motivated Program Manager to join their security business unit.

Requirements

High school diploma
2 years' experience within this space. Strong knowledge of Data centers and AI
Ability to lead local and remote teams
Effective Communication with both local and remote teams through regular meetings, emails, and project management tools
Use of Collaboration Tools: Leverage tools like Microsoft Teams, Zoom, or Trello to facilitate communication and information sharing among teams
Strong team builder

Responsibilities

Act as the primary point of contact for hyperscale data center client
Manage multi-site / multi-region programs, ensuring consistency across all facilities.
Align program delivery with client standards, compliance needs, and SLAs.
Develop and enforce standardized processes for design, installation, commissioning, and service across sites.
Track and report on KPIs: budget adherence, on-time delivery, quality metrics, and safety.
Manage risk registers, escalation paths, and mitigation strategies.
Ensure proper staffing ratios (PMs, engineers, technicians) across regions.
Coordinate with supply chain to prevent material delays and ensure vendor accountability.
Coordinate with Account Executives, Project Managers, engineers, and technicians to deliver integrated security solutions.
Facilitate communication across teams to ensure seamless project execution.
Lead project review meetings, providing status updates and action plans.
Own program-level P&L, revenue forecasts, and margin targets.
Manage change orders, billing milestones, and cash flow tracking.
Identify growth opportunities within the existing client footprint.
Ensure solutions meet security, safety, and regulatory requirements (UL, NFPA, PCI, HIPAA, ISO, SOC 2, etc.).
Maintain alignment with data center client security standards (perimeter, access control, video surveillance, monitoring).
Oversee test & inspect programs to ensure life-safety compliance.
Serve as the strategic partner to client stakeholders (security directors, DC operations, real estate, construction managers).
Align integrator resources with client roadmaps (buildouts, expansions, retrofits).
Support quarterly business reviews (QBRs) with performance reporting and strategic recommendations.
Drive lessons learned across projects to enhance efficiency.
Leverage technology platforms (BIM, PMO tools, service ticketing systems) for consistency and transparency.
Champion standardization of designs, product sets, and deployment models across regions