Program Manager | Westfield Family Resource Center

Gandara Center•Westfield, MA

1d•$48,000 - $55,000•Onsite

About The Position

The Westfield Family Resource Center Program Manager is responsible for the day-to-day supervision and management of the Family Resource Center (FRC) operations. The Program Manager is also responsible for ensuring coordination with the FRC’s Network Service providers and for managing other external community relations and monitoring community needs. The Manager provides administrative supervision for all FRC staff, including the Clinician and Family Partner. The Manager shall serve as the volunteer coordinator and shall work directly with family members, as needed. In addition, the Program Manager may assume some of the functions of the Program Director, as needed.

Requirements

Program administration experience required
Strong communication skills required
Experience and demonstrated ability to work with diverse populations in a community-setting using a family-centered, strength-based approach
Must have a valid driver’s license and meet agency requirements for driving history records and criminal background checks
Must be available for weekend and evening hours
Displays excellent supervisory and delegation skills
Ability to structure and organize job responsibilities independently
Exceptional demonstrated interpersonal and writing skills
Knowledge of Microsoft Office applications; Corel; and related office technology

Nice To Haves

Bilingual in Spanish/English, preferred

Responsibilities

Develop and maintain a robust volunteer recruitment and retention program; support and supervise volunteers;
Greet family members who walk/call into the program; ensure at least one staff is available to act as a receptionist during FRC operating hours; supervise day-to-day operations of program including administrative and programmatic supervision of all staff
Collaborate and provide outreach to local community-based network of service providers including, but not limited to, any community, municipal, state, federal, non-profit, for-profit, or private sector individual/organization that provides services/opportunities for children and families;
Generate public awareness of the FRC; develop and implement a robust outreach plan to proactively bring families into the FRC; engage with court clerks, probation officers, juvenile court judges, school principals, school adjustment counselors, school guidance counselors, police, community-based family agencies, health and behavioral health facilities, after-school and out-of-school programs, and neighborhood associations; actively engage in the planning process and implementation of community and Coalition events;
Ensure confidentiality of clinical case records and Family Support Plans; monitor participant records for completeness and compliance, including data input into Gandara’s EMR system and the UMASS system for FRC specifically; review case files on an annual basis, or any other frequency, by DCF/ASO;
Provide culturally sensitive and informed training/educational information to all family members, as needed;
Adhere to program and agency policies/procedures; notify Program Director immediately in the event of a crisis, suspected illegal activity, or any behavior constituting an incident in the program;
Represent the FRC in the community and state-wide networking/educational conferences; attend FRC Meetings, agency/department meetings and training;
Other duties as requested and assigned by the Program Director.
Delegating and overseeing work assignments;
Ensuring that service delivery is performed according to the organization's mission, policies and procedures, and applicable law and regulations;
Promoting knowledge acquisition and skill development through various professional development opportunities;
Assisting personnel in transferring the skills and knowledge obtained in the classroom to their work in the field; and
Implementing policies and procedures designed to prevent, recognize, and respond to work-related stress.
Providing regularly scheduled supervision and conducting evaluation and training activities with direct reports.
Inputting data into the data management system;
Using data collection tools and forms;
Reading and interpreting reports; and
Using data to improve performance.