Program Manager Sr Lead

FIS Global•Atlanta, GA

About The Position

This role leads large migration efforts and engages with impacted teams across the organization. With an executive presence, this person will design practice solutions to ensure engagements meet client needs, business requirements, and future business growth objectives.

Requirements

Subject Matter Expertise: Recognized by peers as a Subject Matter Expert (SME) in debit card platforms and the practice specialty
Project Leadership: 10+ years of recent experience overseeing every aspect and all activities associated with complex programs
Migration Expertise: 10+ years if recent experience with office migration and product knowledge.
Debit Card Knowledge: 10+ years of recent experience and have extensive knowledge of debit card systems and processes.
Team Leadership: 10+ years of recent experience in the definition and implementation of service offerings for multiple projects.
Practice Expertise: In-depth knowledge and expertise in the assigned practice area and related business.
Industry Knowledge: In-depth knowledge of the financial services industry and related practice specialty.
Financial Skills: Strong financial management and planning skills.
Management Communication: Ability to communicate effectively with all levels of management in an organized, professional manner.
Relationship Building: Proven success in building relationships.
Influence and Persuasion: Ability to persuade and influence others on the best approach to take.
Travel: Willingness to travel 5%-10% or as needed.

Nice To Haves

Bachelor’s degree in business administration, management, or related discipline, or equivalent combination of education, training, and work experience.
PMP Certification

Responsibilities

Practice Development: Define, maintain, and enhance practice offerings to support business objectives, strategic development roadmap, and client needs.
Solution Design: Design, enhance, and implement practice offerings tailored to specific client requirements and market opportunities.
Client Consultation: Consult with sales, account management, and clients to recommend appropriate practice offerings that meet strategic business needs.
Technology Projects: Advise clients on strategic technology projects within the practice area.
Pre-Sales Support: Provide pre-sales support, including developing proposals, negotiating pricing, planning engagement projects, and delivering presentations.
Stakeholder Collaboration: Collaborate with product management, development, sales, and senior management to define and support the practice area.
Relationship Management: Nurture relationships, define consulting engagements, and sell initiatives to support relationship needs.
Client Satisfaction: Maintain quality relationships with internal and external clients to gain referrals and achieve excellent client satisfaction and loyalty.
Process Improvement: Identify business process improvements for increased efficiency and enhanced client experience.
Thought Leadership: Ensure the practice provides industry thought leadership.
Issue Resolution: Research and resolve critical issues related to the practice in a timely and professional manner.
Expertise: Provide technical and business domain expertise.
Client Interaction: Work directly with clients and travel to client sites as needed.