Program Manager Senior

USAA•San Antonio, TX

15h•Hybrid

About The Position

Focused on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the LoBs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices. Enterprise Portfolio, Program and Project Manager Jobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
Proficient knowledge of program efforts management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
Experience maintaining and reporting on work effort(s) budgets / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

Financial Crimes / Member Protection product or program management experience.
AML (Anti-Money Laundering) product or program management experience.
Proven experience in delivering complex technical projects using Agile methodologies (e.g., Scrum, Kanban).
Demonstrated ability to manage the entire project lifecycle from inception to completion within an Agile framework.
Skilled in facilitating Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to ensure project momentum.
Compliance: Navigating the complexities of risk assessments, change management processes, and ensuring regulatory compliance.
Cross-functional Collaboration: Proven success effectively coordinating various teams to ensure successful program execution.

Responsibilities

Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
Performs analyses, root cause identification and development and recommendation of key work products.
Negotiates agreements, settles disputes equitably and diffuses situations.
Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adheres to governance rigor required for work efforts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.