Program Manager Senior-Member Protection Models and Data Portfolio

USAA•San Antonio, NC

4d•Hybrid

About The Position

USAA's mission is to empower its members to achieve financial security through highly competitive products, exceptional service, and trusted advice. USAA seeks to be the #1 choice for the military community and their families. This role is for a Program Manager Senior responsible for the strategic management, execution, and delivery of large-scale, multi-year programs focused on enhancing fraud detection capabilities through advanced models and innovative technical solutions. This role involves the governance of multiple integrated projects to ensure alignment with business unit strategic imperatives, monitor program health, and deliver on multi-year program deadlines, scope, and overall fraud reduction benefits. Supports cross-functional teams in developing and executing change plans in accordance with industry best practices for fraud model implementation and adoption. Focused on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, scope, etc.) and/or the oversight and governance of programs to ensure alignment to the LoBs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
Proficient knowledge of program efforts management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
Experience maintaining and reporting on work effort(s) budgets / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

Ability to manage project scope, timelines, resources, and budgets effectively.
Proven experience managing end-to-end technical projects, with a strong emphasis on projects involving data science, machine learning models, and data analytics.
Demonstrated experience managing projects that integrate or develop fraud detection models, whether in-house or from third-party vendors.
Familiarity with the fraud detection lifecycle and the technical aspects of model implementation, such as data pipelines, feature engineering, model training, and deployment.
Experience managing projects that involve integrating vendor-provided fraud models or data solutions, including vendor selection, contract negotiation support, and performance management.
A foundational understanding of fraud typologies, detection strategies, and the challenges associated with real-time fraud prevention.
Understanding of how fraud models are used in business operations and their impact on decision-making.

Responsibilities

Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
Provides input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value.
Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
Performs analyses, root cause identification and development and recommendation of key work products.
Negotiates agreements, settles disputes equitably and diffuses situations.
Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adheres to governance rigor required for work efforts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.