Program Manager - Senior Housing

Catholic Charities of the Archdiocese of Chicago•Chicago, IL

30d

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. The Program Manager - Senior Housing is responsible for overseeing property operations, staff management, compliance, fiscal integrity, and resident services while ensuring regulatory standards, accurate documentation, and readiness for inspections and emergencies.

Requirements

Minimum: Associate degree and/or equivalent experience in job related field
Minimum: 1-3 years of relevant experience
Strong leadership and team management skills; Ability to coach, mentor, and develop staff
In-depth knowledge of property operations, including leasing, maintenance, and compliance
Conflict resolution and crisis management
Ability to manage multiple priorities and meet deadlines.
Competence in Microsoft Office Suite.
Must obtain NCHM Certified Occupancy Specialist certificate within 12 months.
Obtain IREM Accredited Residential Manager Certification (ARM).
Background check, including any program specific requirements.
Kneel and move from sitting, bending, kneeling or standing multiple times a day.
Push and pull objects up to 25 pounds.
Climb up and down up to 3 or more flights of stairs at a time.
Lift up to 25 pounds.

Nice To Haves

Preferred: Bachelor's Degree
Preferred: 3-5 years of relevant experience
Excellent written and verbal communication skills
Strong interpersonal skills
Strong organizational and multitasking skills, with the ability to manage multiple projects simultaneously
Familiarity with community resources and services.
NCHM Certified Occupancy Specialist (COS)
IREM - Accredited Residential Manager (ARM) or equivalent industry recognized designation.

Responsibilities

Primarily responsible for overseeing the operations of the assigned properties and staff ensuring all fiscal, compliance, and resident matters are handled appropriately; provides updates and/or reports about assigned property to the Asset Manager or Service Area Associate Vice President.
Responsible for hiring, coaching, supervising, evaluating, training and professional development of staff, and for assigning work to staff and ensuring work is completed in an efficient, prompt, professional and accurate manner. Ensures adequate staffing to meet client needs and volume.
Implement departmental policies and procedures.
Oversees the move-in, move-out, interim, and recertification processes ensuring confidential resident information is accurate, organized and in compliance with funder guidelines and Catholic Charities Housing Services Policies and Procedures; and ensures assigned properties are ready to pass all reviews of management documents and/or resident files by a funder or regulatory body (i.e. IHDA MOR etc.) at all times.
Maintains up-to-date, accurate departmental files and completes all required documentation in order to maintain compliance with agency regulations as well as applicable funder, accreditation, legal, contractual and practice standards.
Oversees the fiscal operations of assigned properties by maintaining oversight of billing, ensuring accuracy and timeliness to ensure required deadlines are met; and monitors budgets in order to maintain fiscal integrity.
Works in conjunction with maintenance staff to ensure assigned properties are ready to pass any physical inspection by a funder or regulatory body (i.e. HUD REAC etc.) at all times.
When required and/or necessary handles crisis situations relating to resident or employee complaints with sensitivity and expedience consulting with supervisory chain to ensure matter is resolved in compliance with funder and agency programmatic policies and procedures.
Attends and participates in any required or suggested (by chain of command) specialized funder and /or Agency trainings.
Must be available to handle any building or resident emergency during business hours and outside regular business hours.
Travel to various properties to complete job duties.