Program Manager; Security Incident Response (Open to ND/MN Only)
About The Position
At Razor Consulting Solutions, Inc., we are a people-first technology company with a culture driven by innovation, motivation, and results-oriented professionals. We seek individuals who are passionate about technology and dedicated to solving complex challenges through intelligent solutions. We are seeking a highly organized and strategic Program Manager; Security Incident Response, to support a large-scale, cross-organizational program focused on incident coordination, governance, reporting, and customer communications during high-impact security events. The ideal candidate brings strong program management capabilities, experience supporting technology or cybersecurity-adjacent environments, and the ability to collaborate effectively with technical and business stakeholders.
Requirements
- Bachelor’s degree in business, technology, cybersecurity, project management, or a related field, or equivalent professional experience.
- 3-5 years of experience in program management, project management, technology operations, cybersecurity programs, incident management, or related environments.
- Experience coordinating cross-functional initiatives in complex or fast-paced environments.
- Strong organizational, communication, and stakeholder management skills.
- Experience supporting reporting, governance, process improvement, or operational standardization initiatives.
- Proficiency with Microsoft Office Suite and project management or collaboration tools.
Nice To Haves
- General understanding of cybersecurity concepts, security incident response processes, or operational risk management.
- Experience working alongside security operations, compliance, or technology operations teams.
- Experience contributing to dashboards, governance materials, operational reporting, or executive presentations.
- Familiarity with process improvement, operational frameworks, or service management practices.
- PMP, Agile, Scrum, ITIL, Security+, CISSP, or related certifications are a plus.
Responsibilities
- Coordinate execution activities across cross-functional teams to ensure alignment on processes, responsibilities, timelines, and deliverables within the security incident response program.
- Manage day-to-day program coordination activities, including milestones, workstreams, governance, and operational priorities.
- Develop and maintain program documentation and operational artifacts, including playbooks, workflows, escalation frameworks, dashboards, and reporting materials.
- Support incident-related reporting and metrics tracking, including KPIs, customer impact insights, escalation trends, and leadership reporting.
- Coordinate governance rhythms by consolidating stakeholder inputs, documenting decisions and action items, and driving follow-through on key initiatives.
- Contribute to the development and rollout of standardized incident management processes, customer communication guidance, training materials, and operational readiness efforts.
- Partner with technical, operational, security, compliance, and customer-facing teams to improve consistency, scalability, and customer experience across incident response activities.
- Contribute to continuous improvement initiatives focused on efficiency, escalation management, reporting, and response readiness.
- Provide clear and professional communication to stakeholders across multiple organizational levels.
Benefits
- Comprehensive health coverage
- Dental coverage
- Vision coverage
- 401(k) with employer match
- Flexible PTO for salaried employees
- Paid holidays
- Company-paid life insurance
- Supplemental insurance options
- Employee Assistance Program (EAP)
- Professional development opportunities
- Technology and equipment needed to support your success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
