Program Manager - Salesforce Specialist

‎ConnectWise

9d•Hybrid

About The Position

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners. This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.

Requirements

Minimum of 3-5 years of hands-on experience with Salesforce, including configuration, customization, and integration.
Certifications: Salesforce Certified Administrator or Salesforce Certified Advanced Administrator; additional certifications like Salesforce Platform App Builder are a plus.
Technical Skills: Proficiency in Apex, Visualforce, Lightning components, and Salesforce APIs.
Problem-Solving: Strong analytical skills to troubleshoot and resolve issues within the Salesforce platform.
Project Management: Experience in managing Salesforce projects from conception to implementation.
Ability to manage projects and processes independently with limited supervision
Advanced knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business and partner requirements
Strong communication skills, both oral and written, with various audiences
High levels of patience with the ability to remain calm under pressure
Ability to work in a fast paced, dynamic environment
Willingness to make changes or adapt as the situation dictates
Strong organizational skills with the ability to prioritize and manage multiple tasks
Bachelor’s degree in related field or equivalent business experience
3+ years of relevant experience