Program Manager: Sales & Operations Planning, Whole Foods Market E-Commerce Planning

Amazon • Austin, TX

22d • $74,200 - $129,800 • Onsite

About The Position

As a Senior Program Manager - S&OP, you will lead the e-commerce strategy, managing key projects that connect customers with high-quality products. This role involves collaboration with Amazon business, operations, and technology teams to create seamless experiences for delivery, pickup, and catering, and your leadership will guide the evolution of grocery e-commerce at Whole Foods Market.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Own and manage demand planning for company Ecommerce business and adjust forecasts to inform labor planning in stores.
• Own and execute pivotal e-commerce projects to achieve customer, business and financial results.
• Utilize competitive analysis, assessment of business results, and customer insights and feedback to identify opportunities for program improvement.
• Develop and implement program specific goals and tactical plans that drive business results and elevate the customer experience. Build business cases to support prioritization of new projects and strategies to drive program results.
• Creates and oversees project timelines and budgets, ensuring effective communication with stakeholders throughout the process.
• Create comprehensive reports that provide insights into program performance and guide strategic decisions.
• Drives business operational cadence for assigned programs and projects including weekly business reviews, monthly/quarterly business reviews, and annual operating plans.
• Mentor and support new Team Members, fostering a culture of growth and collaboration.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed