E-commerce Program Manager

Hy-Vee, Inc.•Grimes, IA

19h

About The Position

The E-commerce Program Manager is responsible for leading enterprise-wide e-commerce initiatives and overseeing the E-commerce Operations Teams to drive profitable growth, operational excellence, and an exceptional customer experience. This role provides strategic direction, program oversight, and cross-functional leadership to ensure alignment between merchandising, digital operations, marketing, supply chain, and store operations. The E-commerce Program Manager owns complex, multi-functional programs that impact digital sales performance, assortment strategy, promotional execution, and fulfillment optimization. This position ensures that e-commerce initiatives are delivered on time, within scope, and aligned to company objectives while driving measurable business outcomes.

Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, or related field required; Master’s degree preferred.
7+ years of progressive experience in e-commerce, digital merchandising, retail operations, or related field.
3+ years of leadership experience managing teams and cross-functional initiatives.
Demonstrated experience leading large-scale, multi-functional programs with measurable business impact.
Excellent written and verbal communication skills required.
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Strong interpersonal skills.
An ability to relate to and interact with other people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Strong strategic thinking and analytical skills with the ability to translate data into actionable insights.
Demonstrated leadership capability with experience developing high-performing teams.
Strong organizational skills with the ability to manage multiple complex initiatives simultaneously.
Knowledge of digital merchandising platforms, e-commerce technologies, and online analytics tools.
Ability to influence and collaborate effectively across departments and levels of leadership.
Financial acumen with understanding of retail sales, margin, and inventory metrics.

Nice To Haves

Experience in retail grocery or high-volume consumer retail environment preferred.

Responsibilities

Lead and oversee enterprise-level e-commerce programs, ensuring alignment with company growth, profitability, and customer experience objectives.
Provide leadership and direction to E-commerce Operations Teams, establishing priorities, performance expectations, and development plans.
Develop and execute digital merchandising strategies to optimize assortment, pricing, promotions, and online product presentation.
Drive online sales growth through data-driven decision making, performance tracking, and continuous optimization.
Partner cross-functionally with Marketing, IT, Supply Chain, Store Operations, Finance, and Digital teams to deliver integrated e-commerce initiatives.
Manage interdependencies across multiple projects and workstreams, identifying risks and implementing mitigation strategies.
Establish KPIs and reporting frameworks to measure program success, including sales growth, margin performance, inventory turns, customer satisfaction, and digital engagement metrics.
Oversee promotional planning and execution for e-commerce channels to ensure consistency with enterprise merchandising strategies.
Lead change management efforts associated with new tools, systems, processes, and fulfillment enhancements.
Monitor industry trends, competitive landscape, and emerging technologies to continuously improve e-commerce offerings.
Develop and manage budgets related to e-commerce programs and merchandising initiatives.
Present program updates, performance insights, and strategic recommendations to senior leadership.