Mgr, Hospital Medicine Program

Memorial Hermann Health System•Cape Girardeau, MO

About The Position

The Program Manager, RN at Memorial Hermann Southeast/Pearland will participate in multi-disciplinary rounds, facilitate patient satisfaction escalations, review quality metrics, conduct quality audits, monitor dashboards, play an active role in case management discharge planning, and participate in continuous quality improvement with external referral sources, social workers, discharge planners, case managers, healthcare professionals, families, and patients. The role involves leading and coordinating onboarding for Physicians and Advanced Practice Providers (APPs), overseeing Business Coordinator functions, managing program billing processes, and partnering with the Physician Lead to develop and maintain Physician and APP schedules. The Program Manager will collaborate with the healthcare team to achieve positive outcomes, oversee clinical workflow in conjunction with the Medical Director, serve as a super user for EMR, and participate in systemic evaluation of programs and process improvement. This role also includes leading educational programs, developing relationships with referral sources and internal staff, connecting hospitalists' plans with other providers, implementing and evaluating changes in clinical and operational processes, and ensuring safe patient care. The position may involve coverage of additional campuses and promotes professional growth and development.

Requirements

Graduate of an accredited School of Professional Nursing, Bachelor's of Nursing, required
Certified in Basic Life Support
Current State of Texas license or temporary/compact license to practice professional nursing
Minimum of five (5) years nursing experience in an acute care setting
Two (2) years of previous supervisory experience required
Understanding of quality improvement, performance improvement, change management and patient safety knowledge preferred
Clinical knowledge of assigned clinical conditions and physiological systems to discern the impact of specific indicators on outcomes and to identify potential gaps in clinical care processes
Ability to interact with all members of the healthcare team and administrative staff in a professional and courteous manner
Interpersonal skills necessary in order to interact effectively with external referral sources, including social workers, discharge planners, case managers, other healthcare professionals, families and patients
Demonstrate strong skills and a track record for sustained measurement of program outcomes, ability to work independently and with and through others to achieved desired results
Ability to build relationships and gain alignment for clinical support from superiors and peers
Ability to multi-task, prioritize work, pay close attention to details and meet deadlines
Excellent organizational and communication skills
Ability to effectively communicate complex ideas (both conceptual and concrete) by oral and written means
Ability to work independently with little or no supervision and demonstrate excellent problem solving and critical thinking skills when making decisions

Nice To Haves

Additional previous case management, quality and/or clinical documentation knowledge is preferred
Working knowledge of Cerner Electronic Health Record preferred
Proficient in Microsoft Office, including Excel, Word, PowerPoint and Visio

Responsibilities

Participate in multi-disciplinary rounds
Facilitate patient satisfaction escalations
Review quality metrics
Conduct quality audits
Monitor dashboards
Play an active role in case management discharge planning
Participate in continuous quality improvement with external referral sources, social workers, discharge planners, case managers, healthcare professionals, families and patients
Lead and coordinate onboarding for Physicians and Advanced Practice Providers (APPs)
Oversee Business Coordinator functions
Oversee all program billing processes
Partner with the Physician Lead to develop and maintain Physician and APP schedules
Collaborate with, direct, and may delegate to the healthcare team in the attainment of positive outcomes
Oversee clinical workflow of the program
Serve as super user for EMR
Participate in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes
Lead in-services, educational programs, required department meetings, and continuing education courses
Develop strong working relationships with external referral sources and internal staff
Connect the hospitalists’ plan with primary care providers, chronic disease care clinics, insurers, specialists, and post-acute providers when necessary
Implement and evaluate changes in clinical and operational processes
Ensure safe care to patients, staff and visitors
Promote individual professional growth and development
Serve as preceptor, mentor and resource to less experienced staff
Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences
Model Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues