Program Manager: Revenue Cycle Education

Halifax Health•Daytona Beach, FL

About The Position

Day (United States of America) Program Manager: Revenue Cycle Education · Develop and maintain onboarding and continuing education programs for all revenue cycle teams. · Create training material to include but not limited to learning management modules, job aides, case studies, host sessions with end-user and leadership groups alike · Ensure training material reflects compliant content for regulatory requirements that apply to all functional areas. In addition, content should be updated for all education programs based on changes to respective sources with expectation of having no less than annual review. · Collaborate with teams to ensure auditing results in feedback loops with supervisors, managers and other leadership to ensure training needs are met for employees who need assistance · Analyze KPIs (e.g. AR days, denial rates, coding accuracy, DNBs and claim edit errors) to identify trends, identify the root cause and develop targeted trainings for delivery tracking outcomes with leadership · Collaborate with senior leadership in all revenue cycle and external departments to align training programs with respective departmental goals · Coordinate with IT and revenue cycle leaders for workflow changes based on system upgrades, enhanced workflows are decided on with leadership and educated to impacted parties · Ensure education is provided on systems used in respective departments · Oversee staff progress toward achieving and maintaining professional certifications · Provide premiere customer service to ensure that customer satisfaction is met to meet the needs of their role · May be assigned operational workload or workqueues assignments for respective assigned revenue cycle departments that need intervention at direction of senior leadership · Promote and adhere to departmental and organizational information security policies, standards and procedures · Perform other related duties incidental to the work described herein We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued. Fraudulent website operators have been trying to direct applicant communication to WhatsApp or other encrypted messaging platforms (Telegram, Signal, etc.) - Halifax Health will only communicate by phone and from halifax.org email addresses. If you're interested in exploring career opportunities within Halifax Health and unsure of where to start, upload your resume here. Our Recruiters will review and contact you if there is an opportunity that seems like a good match. Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.

Responsibilities

Develop and maintain onboarding and continuing education programs for all revenue cycle teams.
Create training material to include but not limited to learning management modules, job aides, case studies, host sessions with end-user and leadership groups alike
Ensure training material reflects compliant content for regulatory requirements that apply to all functional areas. In addition, content should be updated for all education programs based on changes to respective sources with expectation of having no less than annual review.
Collaborate with teams to ensure auditing results in feedback loops with supervisors, managers and other leadership to ensure training needs are met for employees who need assistance
Analyze KPIs (e.g. AR days, denial rates, coding accuracy, DNBs and claim edit errors) to identify trends, identify the root cause and develop targeted trainings for delivery tracking outcomes with leadership
Collaborate with senior leadership in all revenue cycle and external departments to align training programs with respective departmental goals
Coordinate with IT and revenue cycle leaders for workflow changes based on system upgrades, enhanced workflows are decided on with leadership and educated to impacted parties
Ensure education is provided on systems used in respective departments
Oversee staff progress toward achieving and maintaining professional certifications
Provide premiere customer service to ensure that customer satisfaction is met to meet the needs of their role
May be assigned operational workload or workqueues assignments for respective assigned revenue cycle departments that need intervention at direction of senior leadership
Promote and adhere to departmental and organizational information security policies, standards and procedures
Perform other related duties incidental to the work described herein