Program Manager Residential - Monroe Campus

Hillside•City of Rochester, NY

About The Position

The Program Manager Residential is responsible for the efficiency of the day-to-day operations of the Residential Department, including budget development and management, utilization, hiring, training, clinical oversight, regulatory compliance, and safety of youth, families and staff. This position oversees an interdisciplinary team to ensure high quality clinical collaboration and the delivery of quality service to clients by coaching/mentoring teams and developing and maintaining systems that facilitate integrated services.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field required
Minimum 5 years in a residential group care setting required
Minimum 3 years of leadership experience required
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Ability to manage and lead in a large, matrixed organizational system including partnerships within internal support departments.
Ability to plan and implement strategies to improve the quality of services and effectively implement programs.
Maintain in-depth knowledge of and adherence to all applicable safety regulations, including universal precautions and hazardous safety materials.
Ability to recognize and address escalating and dysregulated youth behavior and utilizing training provided in behavior management and Therapeutic Crisis Intervention (TCI) including the use of physical interventions (holds). Obtain and maintain TCI certification.

Responsibilities

Ensure a safe, trauma-informed and peaceful community for staff, clients, and families receiving services in the Residential Programs.
Manage people and facility resources to meet and prioritize the needs of staff, youth, and families through collaboration with internal departments such as Service Integration (SI), Human Resources (HR) and Corporate Service Solutions (CSS).
Develop and implement systems of accountability for teams and individuals.
Collaborate in program budget development and adhere to the established budget.
Act as the On-Call Administrator per rotation.
Partner with Service Integration to coordinate client, family, and systems information.
Manage and follow-up on all internal and external emergency situations.
Oversee the physical plant ensuring a safe therapeutic environment.
Develop, maintain, and update all required documentation in a timely manner.
Demonstrate ongoing development on the job.
Serve as a member of the agency and community teams and attend meetings as needed.