Program Manager, Regulatory Reporting

Waymo•Mountain View, CA

16h•Remote

About The Position

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service. Waymo is undergoing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. SWQ Ops plays a critical role in this expansion, making it possible to scale safely and efficiently. The Regulatory Reporting Operations team within SWQ Ops owns the scaled delivery of datasets and methodologies used to evaluate events of regulatory interest and ensure reporting accuracy as Waymo continues to scale. We are on the front lines of de-risking new deployments through meticulous triage of driving and simulated events, issue discovery, and continuous field monitoring. Our team provides early warnings and critical insights, ensuring operational resilience and safety. We are deeply integrated into every stage of Waymo's market entry framework, providing necessary data analysis, policy development, and quality assurance to unblock critical milestones. We also support the development of a single, automated, end-to-end machine learning flywheel for the Waymo Driver, which will be the core engine for scaling technology, enabling faster international expansion, quicker remediation of driving issues, and a significant reduction in engineering effort. By handling performance evaluation, issue deep-dives, and data set curation, SWQOps collaborates heavily and allows Waymo's Engineering, SysEng, Simulation, and Data Science teams to focus on their core tasks. We also incubate high-impact workflows and ensure readiness for automation and long-term operational excellence.

Requirements

Bachelor's degree in technical, legal or business discipline
10+ years of experience managing complex, tech-enabled operations and experience working across cross-functional partners (Legal, Product, Engineering, Data Science, Systems Engineering) to drive outcomes
5+ years of people management experience
Experience in Regulatory Compliance, Vehicle Qualification, or similar domains, and ability to assess and operationalize legal reporting requirements
Proven ability to manage complex technical operations programs, including structuring project plans, identifying dependencies, and driving execution
Ability to thrive in a high ambiguity, dynamic environment

Nice To Haves

Experience working with offshore teams / multiple local operations hubs
Experience within A / V space
Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring
Experience with Lean / Six Sigma process improvement methodologies

Responsibilities

Drive outcomes for large and complex technical operations programs that span multiple organizations.
Develop and drive execution on strategic roadmaps, own forecasting and resource planning.
Partner with the Regulatory Compliance team to operationalize reporting requirements and be responsible for standing up new workflows and scaling existing workflows to support US and International expansions.
Define program / workflow KPIs and SLAs.
Drive high-quality outcomes through deployments with a global vendor workforce.
Drive workflow transformation efforts to meet evolving business needs.
Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
Communicate overall program status, risks and current priorities to executive stakeholders.
Drive strategic decisions making across functions.
Mentor a high-performing team of Technical Specialists, fostering a culture of "quality-first" in a high-velocity environment.