Program Manager, Quality Standards

Amazon • Austin, TX

1d

About The Position

Supports management and implementation of the WFM’s Quality Standards programs.
The program manager will coordinate with 3rd party certifications and experts,
maintain policy and standards documentation, provide general Quality Standards
support, and work directly with suppliers and other business partners (Supply
Chain Compliance, Merchandising, etc.). This role will keep abreast of current
Quality Standards requirements related to their category scope and collaborate
with QS partners to execute initiatives. Analyzes product formulations and label
claims, coordinates supplier communications, and provides the product
information to global, regional, and store level teams. Coordinates the
management of in-scope Quality Standards programs. Manages and maintains
resources and in support of the various compliance activities and processes.

Requirements

• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Experience in requirement gathering and ability to write clear and detailed requirement document
• 2+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Experience in a highly analytical, results-oriented environment with cross functional interactions

Nice To Haves

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience with MS Share-point
• Knowledge of Lean principles and DMAIC methodology
• Experience using Microsoft Projects software
• Experience in data mining

Responsibilities

• Provide excellent customer service to internal and external business partners
• Partner with Quality Standards (QS) Team Members and various internal teams to support the Standardized Compliance Process (SCP)
• Ensure accuracy of QS tools and resources.
• Support compliance with various Quality Standards’ programs for assigned category scope
• Analyze product formulations and labels for compliance with Quality Standards and provide applicable guidance as needed.
• Coordinate supplier communications, online supplier tools, and application processes.
• Collaborate with Quality Assurance teams, technical analysts, third-party certifications, and suppliers to refine processes and procedures.
• Provide guidance and support to global, regional, and store level teams in meeting QS requirements.
• Triage and manage the questions and comments from the Team Members, suppliers, and other stakeholders.
• Create and deliver training materials and educational resources to support of compliance programs based on business partner feedback and common compliance issues.
• Perform the online and in-store research on the product ingredients and products.
• Work with the Category Merchants, Supply Chain Compliance, and suppliers to facilitate adherence with WFM’s Quality Standards.
• Provide technical support for FoodLogiQ initial assessment for products flagged for QS review in SCP process
• Actively participate in the development of standards, strategies, and partnerships
• Additional duties as assigned

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level