Program Manager - Post Discharge, Supportive Living and Alternative Living Care

CMHA Calgary • Calgary, AB

15d • Onsite

About The Position

Reporting to the Director, Operations - Housing, Outreach and Support Services, this role is also responsible for contributing to the strategic planning related to existing and future programs. This role will focus on leading a highly skilled group of Assistant Managers, Schedulers, and provide guidance, mentorship, and supervision to all supporting staff in the department, while ensuring a smooth operation of all programs and procedures.

Requirements

• Graduate Degree in a human services field. Consideration will be given for Bachelors level with extensive professional experience.
• Minimum of five years’ experience in a program management role in social service.
• Knowledge of local mental health and/or addiction systems and community resources.
• Excellent project management, scheduling, budgeting, and process mapping skills.
• Demonstrated success in contributing to a high performing team through effective collaboration, coaching, and mentoring.
• Strong leadership skills with the ability to build and manage teams, inspire others, as well as interact effectively with peers and senior leaders.
• Excellent communication, interpersonal, and relationship building skills.
• Commitment to the highest standard of integrity and professional conduct.
• Strong organizational skills and the ability to quickly refocus priorities.
• Excellent computer skills including Microsoft Office suite and the use of the internet.
• Exceptional skills in working with large system operations and organizations.
• As a member of our frontline team, you will be exposed to emotionally charged and high stress situations.
• Your role may involve emergency response, direct interaction with distressed individuals, and the management of critical incidents.
• It is essential that you demonstrate resilience, stress tolerance, and the ability to maintain composure under pressure.

Nice To Haves

• Non-profit experience would be an asset.
• Clinical understanding with good working knowledge of DSM – V diagnoses would be an asset.

Responsibilities

• Build trusting relationships with internal and external stakeholders at all levels by modelling thoughtful, authentic, and adaptive leadership.
• Contribute to building a culture of collaboration through providing guidance, coaching, and mentoring.
• Demonstrate role-model behaviors that encourages a safe and wellness-oriented culture that is diverse, inclusive, equitable, engaging, and supports the vision and mission of CMHA.
• Demonstrate strong emotional intelligence along with appropriate situational and conscious leadership skillsets.
• Provide supervision, guidance, support, and mentorship to Assistant Mangers, Schedulers, as well as to frontline staff as needed to ensure smooth running of the day-to-day operations within the respective teams.
• Ensure adherence to CMHA Program Policies and Procedures within the assigned Programs.
• Lead Program development, evaluation, planning and implementation.
• Participate in financial management of the Programs through budget preparation and monitoring.
• Consult on client and program related issues and facilitate appropriate resolutions.
• Ensure that all clients receive adequate support and services as outlined in the Service Delivery Model.
• Ensure appropriate levels of staffing are available to meet client needs and participates in the recruitment of new program staff.
• Conduct ongoing consultations with various internal CMHA-Calgary stakeholders to support CMHA-Calgary programs, strategic planning, and operational oversight.
• Create and manage project work plans and revise as appropriate to meet changing needs and requirements for the Agency.
• Facilitate, as needed, day-to-day operational aspects of a project to ensure completion of the project within determined timelines.
• Assess project issues and identify solutions to meet project goals.
• Proactively communicate project status, issues, and risks to the Leadership Team.
• Work collaboratively with staff within the Agency and provide regular project status updates through established communication strategies.
• Develop and manage project work plans and adjust as needed to meet evolving priorities.
• Provides on call support to team during afterhours/weekends.
• Remain current with new policies, training, services, resources, and legislation applicable to the mental health community.
• Support organizational accreditation processes, including preparation, implementation, and ongoing compliance.
• Promote a culture of continuous learning and operational excellence.
• Utilize workforce management systems (e.g., UKG) to support scheduling oversight, staffing optimization, and operational efficiency.
• Identify and support quality improvement initiatives through use of data, observation, and feedback received from staff and clients.
• Attend Executive Leadership meetings as required.
• Participate in contract discussions and weekly case conferences to ensure programs are running smoothly.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager