Program Manager, Pocono Learning Center

Northampton Community College•Mount Pocono, PA

2d•Onsite

About The Position

The Pocono Campus Learning Center Program Manager is instrumental in supporting student success by creating a welcoming and inclusive environment where students are empowered to become independent learners through individualized academic support. The Manager also supports the staff of the center by offering guidance and professional development opportunities and manages day-to-day operations. Reporting to the assistant director with a “dotted line” relationship to the Learning Center director as a member of the Learning Center core team, specific activities include recruiting, hiring, training, scheduling, supervising, and mentoring peer and professional tutors, academic coaches, and student front desk assistants; overseeing the front desk; utilizing tutor scheduling software (WC Online); and contributing to center and program initiatives. Although the primary responsibilities of the role are administrative, the program manager will also tutor students when staffing needs are necessary.

Requirements

A bachelor’s degree
Knowledge of tutoring and/or teaching pedagogy
Experience in higher education or another academic environment
Outstanding communication and interpersonal skills
The ability to learn new technologies
An enthusiastic commitment to lifelong learning and supporting the growth and success of all students and staff

Nice To Haves

A master’s degree
Previous leadership or supervisory experience
Experience working with diverse populations
Experience working in a college level tutoring program or another student success program

Responsibilities

Recruiting, hiring, training, scheduling, supervising, and mentoring peer and professional tutors, academic coaches, and student front desk assistants
Overseeing the front desk
Utilizing tutor scheduling software (WC Online)
Contributing to center and program initiatives
Tutoring students when staffing needs are necessary