Program Manager, Patient Solutions - Pfizer

ASSISTRX LLC•Orlando, FL

45d•$66,150 - $73,500•Onsite

About The Position

The Program Manager, Patient Solutions is responsible for executing one or more simultaneous programs under development program approval through production.

Requirements

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
Computer skills: Microsoft Office Suite.
Demonstrates ability to identify, assess, and report adverse events.

Nice To Haves

5-7 years of reimbursement or patient services experience preferred.

Responsibilities

Manages assigned program responsibilities per the scope of work, standard operating procedures, and process flows.
Meets program key performance indicators for area of work.
Manages day-to-day activity of the assigned program duties, including supervision and direction of staff.
Drives assigned performance responsibilities of team and team members by monitoring staff dashboards, investigating outlying performance metrics, and provides coaching and development where necessary.
Implements disciplinary action where needed to resolve performance issues and failure to comply with company standard operating procedures.
Identify and report adverse events pursuant to program requirements.
Identify, document, and report safety information.
Performs other related duties as assigned by management.
Directly supervises program employees within the department(s).
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.