Program Manager, Partner Integrations — U.S. Bank Avvance Point of Sale Lending

U.S. Bank • Denver, CO

4d • Hybrid

About The Position

U.S. Bank Avvance, our point-of-sale lending product, is seeking a skilled Program Manager, Partner Integrations with exceptional program/project management process and methodology experience to contribute toward the success of Avvance partner integration initiatives. Responsible for independently directing and managing the overall work efforts of partner integration programs across the Connect, Flex, and Express integration types, ensuring proper controls are in place and processes are followed from signed deal through successful go-live and handoff to Customer Success. Manages partner integration projects from initial deal review and internal kickoff through implementation, go-live readiness, and post-implementation transition per established methodology and approved project tools. Defines and maintains the integration operating model, including standards for intake, kickoff, RAID management, status reporting, documentation, and go-live readiness. Capable of utilizing project plans, integration playbooks, templates, and reporting tools to manage timelines, dependencies, risks, issues, scope, and quality expectations. Builds bridges and relationships with key project stakeholders while serving as the senior liaison across Product, Engineering, Risk, Legal, Onboarding, Sales, Customer Success, and the partner’s technical team. Ensures the appropriate integration type is selected and executed with clear alignment on quality, timeline, and scope. Able to address issues through direct one-on-one dialogue with project resources, partner stakeholders, and internal leadership. Develops relationships with leadership of key project resources and represents Partner Integrations to senior bank leadership and partner executives. Authors and maintains project management artifacts, including project plans, integration documentation, readiness materials, status updates, RAID logs, and executive communications. Ensures project governance is established and observed throughout the integration lifecycle. Recognizes, clarifies, and prioritizes project activities, dependencies, blockers, and decisions needed to keep partner implementations on track. Authors effective, clear, concise, and relevant communication for program/project stakeholders and presents the appropriate message to audiences including senior leaders and executive stakeholders. Determines the knowledge, skill sets, resources, and cross-functional support required to ensure successful partner integration outcomes. Works with internal teams and resource managers to obtain the appropriate resources and drive timely execution. Promotes collaborative relationships across project team members and works effectively across the organization to achieve goals. Manages formal handoff to Customer Success at the conclusion of integration, ensuring documentation, configurations, partner context, and readiness details are transferred cleanly so the partner is positioned for activation and growth. Partners with Product to align certification timelines for new Avvance feature releases and may re-engage on a project basis to coordinate testing, partner readiness, rollout planning, and cross-functional execution. Drives continuous improvement of the integration function by refining playbooks, templates, tooling, reporting, and operating standards. Identifies friction points across the partner journey and leads cross-functional work to resolve them, scaling the Avvance integration model as the partner portfolio grows. Leads cross-functional initiatives and contributes to overall team effectiveness within Partner Success.

Requirements

• Bachelor's degree or equivalent work experience
• At least 7 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.
• Basic understanding in: System development life cycle
• Working experience in: Document management
• Extensive experience in: IT project management
• Extensive experience in: Project control and reporting
• Extensive experience in: MS Project
• Extensive experience in: Project planning and organization

Responsibilities

• Independently direct and manage the overall work efforts of partner integration programs across Connect, Flex, and Express integration types.
• Ensure proper controls are in place and processes are followed from signed deal through successful go-live and handoff to Customer Success.
• Manage partner integration projects from initial deal review and internal kickoff through implementation, go-live readiness, and post-implementation transition.
• Define and maintain the integration operating model, including standards for intake, kickoff, RAID management, status reporting, documentation, and go-live readiness.
• Utilize project plans, integration playbooks, templates, and reporting tools to manage timelines, dependencies, risks, issues, scope, and quality expectations.
• Build bridges and relationships with key project stakeholders while serving as the senior liaison across Product, Engineering, Risk, Legal, Onboarding, Sales, Customer Success, and the partner’s technical team.
• Ensure the appropriate integration type is selected and executed with clear alignment on quality, timeline, and scope.
• Address issues through direct one-on-one dialogue with project resources, partner stakeholders, and internal leadership.
• Develop relationships with leadership of key project resources and represent Partner Integrations to senior bank leadership and partner executives.
• Author and maintain project management artifacts, including project plans, integration documentation, readiness materials, status updates, RAID logs, and executive communications.
• Ensure project governance is established and observed throughout the integration lifecycle.
• Recognize, clarify, and prioritize project activities, dependencies, blockers, and decisions needed to keep partner implementations on track.
• Author effective, clear, concise, and relevant communication for program/project stakeholders and present the appropriate message to audiences including senior leaders and executive stakeholders.
• Determine the knowledge, skill sets, resources, and cross-functional support required to ensure successful partner integration outcomes.
• Work with internal teams and resource managers to obtain the appropriate resources and drive timely execution.
• Promote collaborative relationships across project team members and work effectively across the organization to achieve goals.
• Manage formal handoff to Customer Success at the conclusion of integration, ensuring documentation, configurations, partner context, and readiness details are transferred cleanly.
• Partner with Product to align certification timelines for new Avvance feature releases and may re-engage on a project basis to coordinate testing, partner readiness, rollout planning, and cross-functional execution.
• Drive continuous improvement of the integration function by refining playbooks, templates, tooling, reporting, and operating standards.
• Identify friction points across the partner journey and lead cross-functional work to resolve them, scaling the Avvance integration model as the partner portfolio grows.
• Lead cross-functional initiatives and contribute to overall team effectiveness within Partner Success.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree