Program Manager Own Brand Change Management

Staples•Framingham, MA

About The Position

Staples is business to business. You’re what binds us together. Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more. Join Staples’ Own Brand team where you will play a critical role in shaping how products are designed, launched, and evolved at scale. In this highly visible, enterprise-level role, you will streamline processes, build scalable frameworks, and drive change adoption across cross-functional teams—directly impacting speed to market, operational efficiency, and product success.

Requirements

Bachelor’s degree in Business, Operations, Supply Chain, or equivalent work experience.
7+ years of experience in program management, process optimization, operations, or product development
Proven experience building and scaling enterprise-level processes, tools, or enablement models
Strong change management experience with demonstrated adoption results
Experience working across complex, cross-functional and matrixed organizations
Experience developing governance models, SOPs, and standardized documentation
Proficiency with collaboration and content management tools (e.g., SharePoint, Confluence)
Experience defining KPIs and using data to drive decisions
Demonstrated ability to influence without direct authority
Strong influencing and stakeholder management skills in a matrixed organization
Highly data-literate with ability to translate insights into actionable improvements
Exceptional communication and storytelling skills
Strategic mindset with strong execution focus
Ability to operate effectively in ambiguity and drive clarity
Strong program management, organization, and prioritization skills
Continuous improvement mindset with a bias for action
Ability to balance big-picture strategy with detailed execution

Nice To Haves

Master’s degree (MBA or related discipline)
Certifications such as Lean, Six Sigma, or PMP
Experience in retail, merchandising, product development, or supply chain
Experience building enterprise knowledge hubs or ‘single source of truth’ platforms
Experience developing and delivering training and enablement programs
Experience leading organizational change initiatives with measurable results
Advanced program management experience managing multiple complex initiatives

Responsibilities

Design, own, and continuously evolve end-to-end Own Brand product development and change frameworks
Establish standardized processes including intake, prioritization, stage gates, governance, and readiness milestones
Develop and maintain core process artifacts such as SOPs, workflows, templates, and playbooks
Create and manage a centralized ‘single source of truth’ hub for tools, training, and documentation
Define governance standards including document ownership, version control, and approval processes
Lead change management strategies to drive adoption of new tools, systems, and processes
Develop communication and training plans to support sustained adoption and engagement
Partner cross-functionally to deliver enablement, onboarding, and continuous learning programs
Track and analyze KPIs related to process adoption, documentation quality, and engagement
Identify opportunities for continuous improvement through data, feedback, and observation
Lead pilots, test solutions, and iterate to improve processes and outcomes
Influence stakeholders and drive alignment across complex, matrixed teams without formal authority