Program Manager, Order To Cash

Zoro • Chicago, IL

11h • Hybrid

About The Position

The Program Manager owns the end-to-end execution of high-impact supply chain programs including Order-to-Cash (OTC)and process automation. This role ensures ongoing program effectiveness by driving operational updates, identifying gaps, and collaborating cross-functionally to deliver enhancements that align with business priorities.

Requirements

• 3+ years business experience with Supply Chain, Finance, Business or related field.
• Strong communication and data-driven problem-solving skills.
• Self-driven and curious. Takes initiative and effectively identifies and priorities opportunities, builds plans and delivers results.

Nice To Haves

• Bachelor's degree in Supply Chain Management, Finance, Business, or related field.
• Strong project/program management skills with solid financial acumen with exposure to business disciplines outside of Supply Chain.
• Experience analyzing large data sets and using that analysis to drive business plans and priorities with intermediate proficiency in programs including G-suite productivity tools, Microsoft Word, Excel, SQL, Access and other database and reporting tools.

Responsibilities

• Maintain deep understanding of assigned program(s) to ensure accuracy, performance, and ongoing alignment to business needs.
• Identify and prioritize end-to-end process breakpoints and lead cross-functional initiatives to improve customer experience, operational reliability, and cash flow outcomes.
• Partner with cross-functional teams to prioritize, test, and implement improvements that drive measurable impact on key business metrics.
• Manage day-to-day program execution for Order-to-Cash (OTC) and CI related initiatives.
• Drive process simplification and automation to reduce manual touchpoints, improve scalability, and enhance customer experience.
• Apply continuous improvement principles to influence adoption of automation and AI-driven solutions across workflows.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees