Manager Order to cash, Perfect Snacks

Mondelēz International•East Hanover, NJ

1d•$86,900 - $119,515

About The Position

Summary: The Order To Cash Manager serves as a supervisor, subject matter expert, and teammate on all accounts receivable, credit management, and collections management responsibilities. The OTC Manager contributes to company success by driving compliant, accurate, timely and consistent processes contributing to timely and efficient cash collections for the company. Responsibilities include balancing day-to-day management of the OTC workflow, overseeing OTC staff, and continuous review and enhancement of process, functions, and capabilities to improve cash flow, minimize bad debt, and ensure excellent customer service.

Requirements

Minimum of 5+ years in accounts receivable, credit management and collections
Proficient in Microsoft Office; advanced in Excel including proficient Vlookup and Pivot Table skills
Technologically savvy with extensive ERP system experience, NetSuite experience a plus
Customer Service-oriented personality – friendly, professional, determined
Good interpersonal and communication skills
Able to multi-task and work independently
Detail-oriented, organized, focused
Reliable, honest, trust-worthy
Able to operate constructively in a small business
Open to performing beyond own function and acquiring new skills
Ability to be entrepreneurial and methodical
Results-oriented and process driven, with high expectations of self and team
Collaborative mindset with strength in effectively receiving and communicating feedback
Need flexibility with the schedule.

Nice To Haves

Experience in CPG industry preferred

Responsibilities

Serve as the primary escalation resource for priority items in receivables
Lead month-end close review and completion for receivables for all ledgers
Reconcile revenue monthly and perform sales cut-off analysis quarterly and year-end
Manage customer master setup in ERP system in compliance with master data management best practices
Work with Sales department and brokers to resolve and collect payment for disputed charges
Process credit memos for any approved adjustments such as shortage, price discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice, non-collectable write-off, etc.
Audit work of OTC staff to maintain efficiency and accuracy
Create Standard Operating Procedures and Training Manuals for receivables function
Manage information requests during year-end and internal audits
Ensures policies and procedures meet the organization's objectives, needs, and regulatory body requirements
Oversee and assist with the management of all EDI functions (Onboarding, Mapping, and Troubleshooting)
Be the point of contact for all Amazon.com/Amazon Seller Central payments and issues
Deposit any checks received at HQ (as required)
Process credit memos and journal entries in NetSuite to code deductions to correct GL accounts
Process customer deductions and monitor progress/collections and ensure that customers follow terms and conditions policies
Obtain appropriate documentation to support the deduction
Interacting with the Sales team & Brokers to reconcile promotion-related deductions that are not in Trade Promotion Management system (TPM)
PO creation / approval central lead for Sales for A&C and trade
Ensure pricing consistency between systems and update as needed
Assist/follow up on invalid and post-audit claims for customers by partnering with other key stakeholders, consolidating the info & present it to Sales for direction
Effectively drive a culture of collaboration, accountability, and customer service
Establish relationships with AP department contacts for key customers
Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the finance department