Manager/Senior Manager, Order to Cash

Contentful•Denver, CO

About The Position

About the opportunity We are seeking a Manager Order-to-Cash (O2C) Operations to lead day to day -execution across order management (including provisioning), billing, credit, and collections. This role plays a critical part in sustaining operational excellence while strengthening our O2C foundation to support continued scale. As transaction volume and enterprise complexity grow, this leader will ensure disciplined execution, protect working capital, and reinforce revenue governance standards. This position reports to the Senior Director, Quote-to-Cash and serves as a key operational partner across Finance and Sales for O2C execution matters. What to expect? End-to-End O2C Operations Lead daily operations across order management, billing, credit, and collections. Serve as the primary operational escalation point for O2C-related matters. Ensure billing accuracy, disciplined credit evaluation, and effective collections performance. Run structured operational reviews (aging, billing quality, SLA monitoring, exception management). Identify and proactively resolve operational risks. Working Capital & Performance Management Own key O2C performance metrics including DSO, aging quality, dispute trends, and billing accuracy. Monitor performance and support corrective actions to maintain strong cash flow Strengthen billing frequency and payment term discipline in partnership with Sales and Deal Desk. Support predictable cash flow through disciplined execution. Cross-Functional Partnership & Governance Partner with Deal Desk to ensure deals are operationally sound and executable. Collaborate with cross-functional stakeholders (Finance, Sales, Rev Rec) to support GTM initiatives. Escalate structural issues appropriately while resolving operational matters independently. Partner with cross-functional teams to support various Go-To-Market (GTM) initiatives within the O2C domain. Tools, Automation & AI Enablement Support adoption and effective use of O2C tools (e.g., Klarity,CreditPulse,Tesorio)- Identify and assess opportunities to leverage automation and AI within O2C workflows. Support Zuora-related initiatives from an operational readiness and execution perspective. Partner with systems teams on enhancements and process improvements. Team Leadership Lead, coach, and develop a team of -3-4 analysts across order management/billing and credit/collections. Solidify the newly created O2C team and build cross-training across the team. Establish clear performance expectations and accountability standards. Strengthen team capability to support increasing scale and complexity. Scale & Continuous Improvement Improve operational scalability without proportional headcount growth. Standardize processes and documentation to reduce friction and risk. Contribute to ongoing improvements in O2C operations as business complexity evolves.- What you need to be successful?

Requirements

Relevant experience in order-to-cash operations, including billing and/or credit & collections, within SaaS or subscription-based environments.
Strong operational discipline and working capital awareness.
Confidence engaging cross-functional stakeholders, including Sales.
A structured thinker with a bias toward execution and continuous improvement.
Experience leveraging operational tools and automation to drive efficiency.
Comfortable operating in a fast-growing, scaling environment.

Responsibilities

Lead daily operations across order management, billing, credit, and collections.
Serve as the primary operational escalation point for O2C-related matters.
Ensure billing accuracy, disciplined credit evaluation, and effective collections performance.
Run structured operational reviews (aging, billing quality, SLA monitoring, exception management).
Identify and proactively resolve operational risks.
Own key O2C performance metrics including DSO, aging quality, dispute trends, and billing accuracy.
Monitor performance and support corrective actions to maintain strong cash flow
Strengthen billing frequency and payment term discipline in partnership with Sales and Deal Desk.
Support predictable cash flow through disciplined execution.
Partner with Deal Desk to ensure deals are operationally sound and executable.
Collaborate with cross-functional stakeholders (Finance, Sales, Rev Rec) to support GTM initiatives.
Escalate structural issues appropriately while resolving operational matters independently.
Partner with cross-functional teams to support various Go-To-Market (GTM) initiatives within the O2C domain.
Support adoption and effective use of O2C tools (e.g., Klarity,CreditPulse,Tesorio)-
Identify and assess opportunities to leverage automation and AI within O2C workflows.
Support Zuora-related initiatives from an operational readiness and execution perspective.
Partner with systems teams on enhancements and process improvements.
Lead, coach, and develop a team of -3-4 analysts across order management/billing and credit/collections.
Solidify the newly created O2C team and build cross-training across the team.
Establish clear performance expectations and accountability standards.
Strengthen team capability to support increasing scale and complexity.
Improve operational scalability without proportional headcount growth.
Standardize processes and documentation to reduce friction and risk.
Contribute to ongoing improvements in O2C operations as business complexity evolves.

Benefits

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time !
A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees.
Get the gear you need to work at your best.