Program Manager, Operations

SupplyHouse.com

1d•$70,000 - $85,000•Remote

About The Position

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Program Manager to join our Operations Team. This individual will report into our Senior Fulfillment Program Manager and will spearhead critical initiatives across our fulfillment centers and broader warehousing network. This person will collaborate with cross-functional internal teams, external vendors, and consultants to ensure successful execution of projects and continuous improvement efforts. This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. About once a month, this role will entail traveling to our on-site fulfillment and office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Business related fields, IT related fields
5-7 years experience in project or program management
3+ years experience in warehouse or fulfillment operations, industrial automation, construction, manufacturing, logistics, supply chain, or large capital projects
Experience with operations or fulfillment technologies including Warehouse Management Systems and Advanced Automation Systems

Nice To Haves

Experience with project management methodologies including PMP, Agile, or other with automated warehouse management solutions or software
Experience working directly with fulfillment or warehouse operations on site, familiarity with processes and procedures that take place in a fulfillment operation
Strong analytical skills, ability to interpret and develop actionable insights

Responsibilities

Plan, coordinate, and oversee large-scale projects focused on warehousing and fulfillment network optimization including large scale automation projects
Define project scope, objectives, and success metrics; establish timelines and resource requirements
Track progress against project milestones and goals, ensuring projects are delivered on time and within budget
Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
Facilitate effective communication and collaboration across departments, ensuring teams are informed of key updates, risks, and opportunities
Identify and manage relationships with external vendors and consultants to support warehousing operations improvements
Set clear performance expectations and monitor vendor deliverables to ensure alignment with organizational goals
Work with partners specializing in advanced automation solutions to bring systems online
Analyze operational data and performance indicators to identify areas for process enhancements and cost-saving opportunities
Implement best practices in warehousing and fulfillment, leveraging industry insights to drive innovation and efficiency
Provide regular project status updates to senior leadership, highlighting key milestones, successes, and challenges
Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program