Program Manager - Neuro Genetics - Neuroscience Institute

Nicklaus Children's Hospital•Miami, FL

10d

About The Position

This role serves as a dyad partner with the Neuroscience Institute Neuro Genetics' Program Medical Director MD and APRN. The Program Manager is responsible for developing, expanding, improving, and sustaining the program to achieve recognized local, regional, and national Center of Excellence (COE) status. Key responsibilities include the development, implementation, review, and revision of Program standards, policies, procedures, and protocols. The role involves building the Program structure to meet accreditation and certification body(s) standards, national registry elements, and U.S. News and World Report standards for top ranking. Additionally, the Program Manager supports the Programs clinical and treatment database, investigators' activities, and multidisciplinary clinics, while also delivering patient navigation across the continuum and lifespan.

Requirements

Master's Degree in Nursing, Genetics, Genetic Counseling, or health related field
Less than 2 years of clinical experience with the neuroscience population, genetics, or program development
Proficient in Microsoft Office (Word, Excel, and PowerPoint).
Ability to apply mathematical techniques, logical, and analytical thinking to interpret operational/financial data, prepare capital/operating budgets, assess performance improvement, and solve a broad range of problems.
Ability to interpret, adapts to, and reacts calmly under stressful conditions.
Ability to relate cooperatively and constructively with patients, families, peers, physicians, and other Health System personnel.
Knowledge of purchase through payment process. Starting from supply chain procurement through accounts payable check issuing and then posting to the general ledger.
Ability to communicate effectively both verbally and in writing.
Able to query data from a database through Microsoft Excel pivot tables, Access or Crystal Reports.
Excellent time management skills.
Able to effectively monitor and develop the abilities of subordinates.
Able to maintain confidentiality of sensitive information.
Knowledge of outlying data resources in order to analyze business proposition and referral patterns of physicians.
Ability to pull and manipulate reports readily from various resources.
Knowledge of TM&E and pay polices.
Ability to work ideas through from idea to implementation and evaluation.
Strong analytical and problem-solving skills.
Communication skills to include active listening, feedback, inquiry, and validation.
Ability to think creatively and build consensus around a common vision.
Possesses emotional intelligence, the use of emotional information to guide thinking and behavior.
Possesses self-awareness, understanding one’s values, belief, attitudes, and how they affect responses and behaviors.
Always maintains constructive relationships.
Encourages the free flow of ideas within groups encouraging a more global understanding of topics.
Establishes a collaborative practice through a culture of trust, respect, and effective communication

Nice To Haves

Lean certification and experience preferred.

Responsibilities

Serves as an active member of the Neuroscience Institute Leadership Team.
Develops financial, growth, satisfaction, and clinical metrics to reflect performance of the Program.
Directs and participates in special projects that promote the growth, efficiency, and operations of the program.
Collaborates with the multi-disciplinary team to develop operational and strategic goals and objectives consistent with Angelman Foundation, IRSF, Dup 15 Alliance, and other relevant certifying bodies.
Works in a dyad leadership role with the Neuro Genetics' Medical Director to coordinate the development, implementation, review, and revision of Neuro Genetics Program standards, policies, procedures, and protocols based on current clinical practice guidelines.
Co-leads the Neuro Genetics Leadership and operations meetings including a) agenda & minutes, b) reports for clinical metrics/core measures, c) actions, timeline, and responsible person; and post multi-disciplinary clinic meeting for patient care planning plus FU to plan of care for each patient.
Prepares patient for Multi Disciplinary Clinic ensuring appropriateness of setting and availability of testing results.
Performs follow up care coordination including concierges appointment setting with Coordinator, complex authorizations, and school forms for all post clinic needs.
Follows all Program patients for inpatient admissions and navigate return to outpatient care.
Contributes to and supports execution of the Program and Institute's Strategic Plan.
Maintains a clinical dashboard including outcomes metrics in the clinical, functional/QOL, and perception of care domains.
Identify trends and patterns and opportunities for improvement, maintaining two QI initiatives ongoing.
Supportive to the financial dashboard and improvements against targets.
Reviews all neuro genetic related order sets annually/on-going with Medical Directors, Nurse Navigator, and Neuro Genetic Program committee.
Monitors compliance with neuro genetic metrics and scorecard.
Monitors compliance with national epilepsy regulations and guidelines.
Identify and participates in performance improvement initiatives.
Partners with Clinical Education to identify and address educational needs for staff around topics like target metrics and new guidelines/treatment.
Supportive and engaged with COE presentations, publications, and talks.
Accountable for U.S. News and World Report Neurology metric reporting and outcomes to achieve top ranking.