Program Manager, National Accounts

Johnson Controls•San Leandro, CA

10d

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary and bonus plan Paid vacation/holidays/sicktime - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us Out: A Day in a Life at Johnson Controls What you will do: The Program Manager provides oversight and responsibility for management of the portfolio of projects executed and managed by JCI (Johnson Controls Inc). They are responsible for providing regular project communications, both internally and externally to the appropriate stakeholders so that projects are delivered on time and within budget. Working under the direction of a Senior Program Manager, the Program Manager provides a single point of accountability to clients for resolution of assigned project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. Actively takes part in sequencing projects, adjusting timelines, and modifying scope documents to achieve Program objectives. How you will do it: Management and oversight of a project portfolio, interacting with client, general contractor, subcontractor and Johnson Controls-supplied project management and installation resources to achieve successful implementation through planning, design and close management of all execution and closing phases. Understanding the client program objectives and alignment of operational support activities to meet those objectives. Assists in the establishment of Program standards, policies, and processes. Ensuring proper program alignment with all individual Projects. Facilitates communication with the client and JCI internal stakeholders. Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities. Takes ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client. Monitoring and providing oversight of projects. Regularly compile and communicate information related to critical activities, resources, and timelines. Working with the Strategic Account Manager and Program manager, participates and actively contributes to regular performance reviews with all key stakeholders. Monitor and Control the Project Schedule, Risk Log, Change Order Log, and Lessons Learned Log Compile and submit weekly project progress reports and risk reports to project stakeholders. Attend weekly OAC (Owner, Architect, and Contractor) syncs and any other Project related syncs. Monitor and control project performance by following the businesses Critical Success Factors (CSF) and Key Performance Indicators (KPI). Ensure the installation of the Physical Access Control System (PACS) is to the client's requirements.

Requirements

B. S., Computer Science, Engineering, or equivalent industry experience performing functional program management in a complex physical security environment.
5 years physical security experience, including regular interface with general contractors, property managers and client stakeholders.
Thorough understanding of both installation and service elements of operational performance.
Excellent leadership skills, min. +3 years’ experience managing professionals in a construction setting, with thorough understanding of permitting and union complexities.
Self-starter, ability to review processes and instill continuous improvement methodologies, including institution and execution of a formal quality assurance program.
Strong verbal and written communications skills, including presentation skills.
Ability to lead and participate in meetings, representing both JCI and client Phys sec as required.
Technical expertise required – certification or exposure to enterprise-wide access control and video systems.
Organizational skills, ability to adjust labor efforts to fluctuating demands.
Working closely with sales and program management leadership, exploit JCI organization to bring thought leadership to the client.
Use of Project Management Portfolio toolsets, such as Google Suite, Smartsheet, Bluebeam, and PlanGrid.

Nice To Haves

Project management certification desired (i.e., Project Management Professional (PMP), Certified Security Project Manager (CSPM), and/or equivalent) – if not present, will be enrolled in certification process.

Responsibilities

Management and oversight of a project portfolio, interacting with client, general contractor, subcontractor and Johnson Controls-supplied project management and installation resources to achieve successful implementation through planning, design and close management of all execution and closing phases.
Understanding the client program objectives and alignment of operational support activities to meet those objectives.
Assists in the establishment of Program standards, policies, and processes.
Ensuring proper program alignment with all individual Projects.
Facilitates communication with the client and JCI internal stakeholders.
Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities.
Takes ownership for maintaining high levels of customer satisfaction.
Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications.
Strives to achieve trusted advisor status with client.
Monitoring and providing oversight of projects.
Regularly compile and communicate information related to critical activities, resources, and timelines.
Working with the Strategic Account Manager and Program manager, participates and actively contributes to regular performance reviews with all key stakeholders.
Monitor and Control the Project Schedule, Risk Log, Change Order Log, and Lessons Learned Log
Compile and submit weekly project progress reports and risk reports to project stakeholders.
Attend weekly OAC (Owner, Architect, and Contractor) syncs and any other Project related syncs.
Monitor and control project performance by following the businesses Critical Success Factors (CSF) and Key Performance Indicators (KPI).
Ensure the installation of the Physical Access Control System (PACS) is to the client's requirements.

Benefits

Competitive salary and bonus plan
Paid vacation/holidays/sicktime - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

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