Program Manager - Mobile Response Stabilization Services

Trilogy Careers • Chicago, IL

16d • Onsite

About The Position

The Program Manager (590) provides programmatic oversight, quality assurance, and operational leadership for crisis services funded through the IDHS DBHR 590 grant stream. This role is responsible for ensuring that 590-funded programming meets all regulatory, contractual, and accreditation requirements while achieving program outcomes aligned with Trilogy's strategic priorities. The Program Manager (590) leads community collaboration efforts, monitors operational performance, and contributes to the sustainability and growth of the crisis program. The Program Manager (590) holds primary responsibility for the day-to-day administration, compliance monitoring, and performance oversight of 590-funded crisis services. This role operates in close coordination with the 591 Program Manager, crisis team leadership, and organizational leadership to ensure integrated, high-quality crisis programming across all designated service areas.

Requirements

• Master's degree in social work, counseling, psychology, or a related clinical field required.
• LCSW, LCPC, or Licensed Clinical Psychologist required
• Qualified Mental Health Professional (QMHP) status required.
• Minimum of three years of experience in behavioral health program management, crisis services, or a related field required.
• Demonstrated ability to lead quality assurance activities, manage compliance requirements, and develop community partnerships.
• Knowledge of CARF accreditation standards, CCBHC requirements, and applicable state and federal regulations.
• Ability to work a flexible schedule consistent with program operational and community engagement needs.
• Reliable transportation and valid driver's license required.

Nice To Haves

• Experience with IDHS DBHR grant administration, CESSA compliance, or community crisis system coordination preferred.

Responsibilities

• Oversee the day-to-day operations of 590-funded crisis services across designated service areas.
• Facilitate Monthly Crisis Program Meetings in accordance with program requirements.
• Monitor 590 operational performance and ensure program activities align with grant requirements and organizational expectations.
• Coordinate CESSA implementation activities and serve as a point of contact for CESSA-related compliance and collaboration.
• Prepare and submit quarterly reports in accordance with IDHS DBHR requirements.
• Identify operational gaps or concerns and develop corrective action plans as needed.
• Lead quality assurance activities for 590-funded programming, including program audits, documentation reviews, and performance monitoring.
• Review outcome metrics and program data to assess performance and identify areas for improvement.
• Develop and implement corrective action plans in response to compliance findings or performance gaps.
• Ensure compliance with all IDHS, DBHR, CESSA, CARF, CCBHC, HFS, and organizational requirements.
• Participate in external audits, site reviews, and accreditation activities as required.
• Cultivate and maintain relationships with community partners, referral sources, law enforcement, hospitals, schools, and other stakeholders.
• Represent Trilogy and the Crisis Program in community meetings, coalitions, task forces, and collaborative bodies.
• Support system-level coordination with CESSA partners and other crisis system stakeholders.
• Identify opportunities for program growth, partnership expansion, and community impact.
• Facilitate problem-solving with community partners around service gaps, access barriers, and coordination challenges.
• Support onboarding, training, mentoring, and workforce development activities for crisis program staff.
• Identify workforce development needs and collaborate with Team Leaders to address gaps.
• Contribute to a culture of professional accountability, learning, and continuous improvement.
• Model organizational values and professional conduct in all internal and external interactions.
• Complete all required programmatic documentation, reports, and records within established timelines.
• Maintain all required clinical credentials and licensure.
• Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
• Participate in leadership meetings, strategic planning activities, and organizational quality improvement initiatives.
• Complete documentation in accordance with agency, grant, regulatory, and accreditation requirements.
• Complete required documentation by the end of the assigned shift whenever possible.
• Complete all documentation within 24 hours of service delivery unless otherwise approved by leadership.
• Maintain accurate, timely, and professional clinical documentation.
• Follow established intake procedures.
• Follow crisis response workflows.
• Follow documentation workflows.
• Follow communication protocols.
• Follow deployment and dispatch procedures.
• Follow organizational policies and operational procedures.
• Complete required orientation activities.
• Complete required agency training.
• Complete crisis-specific training requirements.
• Complete grant-required training activities.
• Maintain required certifications and credentials.
• Participate in ongoing professional development.
• Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.
• Report maintenance, safety, or equipment concerns promptly.
• Ensure readiness for field response activities.
• Work collaboratively with and support the integration of peer services throughout the crisis continuum.
• Recognize the value of lived experience, support peer staff in their roles, and foster a team environment in which peer and clinical perspectives are equally respected.
• Contribute to a culture of professionalism, accountability, collaboration, and respect.
• Engage in constructive problem-solving.
• Address conflict professionally and through appropriate channels.
• Support a psychologically safe work environment.
• Demonstrate teamwork and shared responsibility for program success.
• Represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.
• Contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager