Program Manager, MetroBike

Capital Metropolitan Transportation Authority•Austin, TX

6d•Hybrid

About The Position

The Program Manager, MetroBike is responsible for the overall success of CapMetro’s wide range of bicycle programming efforts and reports to the Manager of Cross-Agency Transit & Mobility Programs. The primary assignment for this position is to manage CapMetro’s bikeshare program. This position is responsible for owning the end-to-end planning, agency policymaking, oversight, deployment, expansion, promotion, execution, operation, maintenance and coordination of CapMetro’s Bikeshare program. This position provides oversight and reporting on the Bikeshare program. This position is also responsible for cultivating, growing, and managing internal and external partnerships and relationships to support customer satisfaction with bicycle accommodation for transit services. This may include but is not limited to the provision of safe and secure bicycle parking and storage at CapMetro owned properties, transit stops, or stations and on CapMetro revenue and non-revenue vehicles. The Program Manager will be CapMetro’s primary contact for the CapMetro’s Bikeshare Operations and Planning Committee as defined in the Interlocal Cooperation Agreement between CapMetro and the City of Austin.

Requirements

Bachelor’s degree in Engineering, Planning, Communications, or related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
Eight (8) years of progressively responsible experience in transit, mobility, bikeshare, municipal government, project management or other related field including two (2) years of experience managing employees or projects.
Ability to coordinate multiple projects at one time and coordinate with a wide range of stakeholders through excellent oral, written, and interpersonal communication skills.
Ability to motivate others by curating a climate in which employees and partners are driven to succeed.
Excellent writing, communication, presentation and public speaking skills.
A high degree of discretion in judgment and ability to negotiate challenging situations that result in consensus while also delivering optimal solutions which result in the most benefit to CapMetro.
Effective planning and strategic management skills.
Ability to work flexible hours, evenings, and weekends when necessary.
Ability to establish and maintain effective working relations with a diverse population.
All applicants must be currently authorized to work in the United States.

Nice To Haves

At least two (2) years of working with interlocal agreements or managing contracts and asset management experience, preferred.

Responsibilities

Serve as CapMetro’s primary coordinator for bicycle initiatives, with a principal focus on the Bikeshare program, collaborating with internal departments and external partners.
Develop, implement, maintain, and update Bikeshare-related plans, policies, and procedures, including system development and deployment plans, service area plans, and long-range capital improvement plans.
Under the direction of the Manager of Cross-Agency Transit & Mobility Programs, collaborate with the City of Austin Transportation Department and CapMetro’s Bikeshare Operations team to oversee system operations, maintenance, asset management, service balancing, system upgrades, special events, and operational and capital budgeting.
Establish and administer Bikeshare monitoring and oversight plans, including annual oversight plans, monthly performance reporting, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), encompassing bikeshare and related bicycle parking and storage programs.
Identify grant and funding opportunities for Bikeshare and related bicycle programs; work with CapMetro’s grants team, the City of Austin, and partners to develop and submit funding applications.
Coordinate with IT and internal and external stakeholders to advance Bikeshare-related technology, enhance the customer user interface, and improve system integration with CapMetro technology platforms.
Respond to abnormal or emergency field situations; troubleshoot operational issues; and investigate, respond to, and resolve customer inquiries and complaints through established processes.
Initiate and conduct regular meetings with service providers and operations staff to communicate trends, issues, and concerns, and to ensure performance targets and program goals are met.
Conduct, evaluate, and implement research related to Bikeshare operations, policy, design, and performance to support continuous improvement of the program.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
Perform other position related duties as required and/or assigned.