Program Manager, Massachusetts Promise Fellowship

Northeastern University•Boston, MA

6d•$53,615 - $75,729•Onsite

About The Position

The Massachusetts Promise Fellowship (MPF) is a full-time AmeriCorps program housed out of the Office of Community Service and Civic Engagement at Northeastern University. The Program Manager works as part of the Fellowship staff team to support 40 full-time AmeriCorps members serving statewide, including attending monthly Fellowship meetings and events and building positive relationships with Fellows. The Program Manager oversees key program areas, including a portfolio of community partner sites, evaluation and data collection, community engagement initiatives, and Fellow recruitment. This role leads program evaluation requirements, supports data analysis and reporting, manages recruitment initiatives, and contributes to the broader Community Service and Civic Engagement department.

Requirements

Bachelor’s degree or equivalent experience
3–5 years of relevant work experience
Experience supporting and coaching young professionals
Advanced organizational skills and strong attention to detail
Experience and interest in research, data collection, and analysis
Knowledge of or interest in principles and practices of evaluation and assessment
Strong analytical skills
Excellent time management skills
Mature and professional approach to work
Team-oriented mindset
Ability to receive and provide feedback
Willingness to learn and take on new challenges
Strong passion for and commitment to MPF’s mission of delivering resources to underserved youth and supporting the development of emerging community leaders

Nice To Haves

AmeriCorps and national or community service experience
High level of creativity
Strong sense of humor

Responsibilities

Attend all Fellow meetings, retreats, and events
Manage and support a portfolio of 10–14 community partner sites and Fellows through regular check-ins, site visits, and progress reports
Lead 10–14 Fellow site visits annually
Serve as a mediator for personnel matters, including conflict management, disputes, and performance management
Manage and support all Fellows in successfully completing program requirements
Manage 1–2 Senior Fellows
Oversee program work-study students
Co-lead trainings for members on leadership development and program requirements
Lead program data collection requirements
Collect, assess, and compile Fellow and program accomplishment data
Disseminate pre- and post-survey tools, manage collection processes, and conduct statistical analysis
Track program outcomes and ensure compliance with federal funders
Complete required AmeriCorps reports
Design reports and communications focused on program impact
Monitor program compliance related to member timesheets, reporting, and documentation
Support Fellows in completing data collection requirements
Lead evaluation and reporting trainings for Fellows and community partner sites
Provide ongoing technical assistance on evaluation requirements
Manage the Fellow service hour tracking system, monthly reporting, and program evaluations
Lead external evaluation activities with evaluation consultant
Facilitate evaluation meetings
Create and finalize surveys, disseminate to Fellows, and conduct preliminary data cleaning
Support Director in writing annual federal grant application
Lead a Martin Luther King Jr. Day of Service and Leadership event in partnership with host sites and members
Develop grant processes, manage logistics, oversee project completion, and provide ongoing support
Market events and support project execution
Lead annual recruitment efforts to identify and select 40 AmeriCorps Fellows
Develop recruitment strategy, including application process, interviews, host site coordination, materials, tracking systems, and outreach efforts
Ensure compliance with AmeriCorps recruitment standards
Conduct information sessions for prospective applicants
Develop annual recruitment strategies, including social media promotion
Support Fellow onboarding processes
Serve as an integral member of the Community Service and Civic Engagement team
Attend regular department meetings
Support university events and initiatives through planning, coordination, and attendance
Assist in general departmental operations
Complete additional duties as assigned