Washington Metropolitan Area Transit Authority (WMATA) Program Manager Lead

Motorola Solutions•Washington, DC

5d•Onsite

About The Position

The Program Manager Lead holds a critical role in overseeing the comprehensive Washington Metropolitan Area Transit Authority (WMATA) Infrastructure LMR System. This position encompasses a wide range of responsibilities, including but not limited to managing program personnel and support staff, collaborating with Motorola Sales team members, handling pre and post-sale opportunities and proposals, overseeing and managing the program budget and costs, and providing leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel. The Program Manager also plays a vital role in ensuring adherence to WMATA change management processes, overseeing Project Managers and customer projects, coordinating with administrative personnel, and effectively communicating and coordinating with customers, partners, subcontractors, the WMATA project teams, as well as, internal Motorola personnel and leadership. Serving as the primary point of contact for the WMATA system and the supporting MSI PMO, this position requires a high level of professional experience in executive management, managing large enterprise IT systems, and working with substantial agencies or organizations. Key skills for success in this role include excellent planning capabilities, prioritization of tasks and responsibilities, adept delegation, exceptional interpersonal communication skills, and proficiency in various other areas. This position requires the ability to maintain professionalism under pressure. The Program Manager's contributions are instrumental in the successful implementation and management of the WMATA LMR ASTRO System, ensuring efficient operations and effective collaboration across all stakeholders. This senior leadership position holds comprehensive oversight and strategic responsibility for all contractual agreements and operational engagements between Motorola Solutions and the United States Secret Service. The role is critical in ensuring the seamless delivery of mission-critical communication solutions and services to a pivotal federal agency. The Program Manager must be driven and a strategic leader with 10+ years of experience leading large, complex teams and projects. Proven ability to manage personnel, cultivate positive customer relationships, and administer budgets effectively. Exceptional communication, problem-solving, and risk management skills are essential, as is the ability to build high-performing teams and deliver results-oriented leadership. Strong data analysis skills are crucial for measuring team performance and achieving customer goals. This Program Manager Lead position is responsible for the management, oversight and overall administration of the ASTRO System which supports the WMATA LMR system. Responsibilities include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, subcontractors, the WMATA and other external customers. Manage supply chain and logistics, strategic planning, customer service, contract management. Development of contractual response documents, other written reports, briefings and presentations, attending all internal and external meetings and overall responsibility for every aspect of program management, contract management, and meeting all internal and external goals and milestones for the program and project management organization. Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi-tasking skills, risk registries and mitigation plan development, action item trackers, business operations planning and administration Responsible for approval of all schedules, budgets, invoicing, documents, personnel, directing all work, tasks, contract compliance, ATP’s, equipment ordering and manufacturing, overseeing project managers and successful management and conclusion of all projects. Responsible for converting all projects to full time sustainment support under this program after project completion. Ensure that the program strategic plan and goals support and adhere to Motorola strategic goals and objectives, ensure these are clearly communicated to all team members and the program supports these goals and objectives to achieve organizational success. Work and coordinate daily with Sales to coordinate tasks, responses and strategic direction for the program, as well as, identifying sales opportunities. Participate in proposals for WMATA projects, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, including approvals, documentation, Quality Assurance , Information Assurance requirements, engineering design, schedules, resources, and ultimately approving the proposal before it goes to the customer. Participating in any Engineering Change Board Processes, including submitting all change requests, other required documentation and artifacts, following established procedures, developing and submitting schedules, topography and providing detailed information on system changes. Responsible for daily, weekly and monthly administrative tasks, reviews and approvals. Identifying the criticality of open issues and tasks and directing managers and resources to efficiently and effectively resolve daily issues and problems. Ensure contractual compliance through auditing, setting KPI’s, regular requirements reviews Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes.

Requirements

A four-year degree is required, preferably in a technical field, management, or leadership. Relevant experience may be substituted for the degree.
15 years of proven management and leadership experience in leading large systems, technical, service delivery, or operational teams, with a demonstrable track record of successful outcomes.
15 years of experience managing personnel, including hiring, firing, employee evaluations, discipline, coaching, and mentoring.
15 years of experience in positive customer relations and/or account management, with demonstrable examples of high customer satisfaction ratings based on performance and service delivery.
15 years of experience in preparing, administering, and accurately forecasting budgets. Must demonstrate the ability to accurately hit financial milestones, manage project costs, and meet quarterly and annual financial targets and goals.
15 years of project management experience on large, complex projects, including the development of schedules, plans, financial planning, and risk mitigation. Experience must include developing related artifacts such as implementation plans and resource planning.
15 years of experience in strategic planning, goal setting, managing, tracking, and leading teams to achieve organizational goals.
Excellent oral and written communication skills are essential.
The ability to use standard business software (e.g., Google Suite, email, spreadsheets, scheduling software).
The ability to multi-task and reprioritize action items and tasks daily.
Ability to prioritize tasks for the team, oversee, and track the progress of deliverables and goals.
Excellent problem-solving skills.
The ability to identify, develop, implement, track, refine, and adjust a risk mitigation plan to ensure successful outcomes while minimizing risks to programs, projects, and financials.
The experience, skills, and proven ability to form, create, and maintain high-performing teams.
Must possess and demonstrate results-oriented leadership and outcome-based management skills.
The ability to identify, gather, apply, and use data to measure the performance of the team and customer goals over time.
Bachelors degree AND 15+ years of professional experience in management, leadership, military, project management, engineering, public safety.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

PMP certification is preferred.

Responsibilities

Manage program personnel and support staff.
Collaborate with Motorola Sales team members.
Handle pre and post-sale opportunities and proposals.
Oversee and manage the program budget and costs.
Provide leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel.
Ensure adherence to WMATA change management processes.
Oversee Project Managers and customer projects.
Coordinate with administrative personnel.
Effectively communicate and coordinate with customers, partners, subcontractors, the WMATA project teams, as well as, internal Motorola personnel and leadership.
Serve as the primary point of contact for the WMATA system and the supporting MSI PMO.
Manage personnel, cultivate positive customer relationships, and administer budgets effectively.
Build high-performing teams and deliver results-oriented leadership.
Manage, oversee, and administer the ASTRO System which supports the WMATA LMR system.
Manage supply chain and logistics.
Develop contractual response documents, other written reports, briefings and presentations.
Attend all internal and external meetings.
Overall responsibility for every aspect of program management, contract management, and meeting all internal and external goals and milestones for the program and project management organization.
Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi-tasking skills, risk registries and mitigation plan development, action item trackers, business operations planning and administration.
Approve all schedules, budgets, invoicing, documents, personnel, direct all work, tasks, contract compliance, ATP’s, equipment ordering and manufacturing, oversee project managers and successful management and conclusion of all projects.
Convert all projects to full time sustainment support under this program after project completion.
Ensure that the program strategic plan and goals support and adhere to Motorola strategic goals and objectives, ensure these are clearly communicated to all team members and the program supports these goals and objectives to achieve organizational success.
Work and coordinate daily with Sales to coordinate tasks, responses and strategic direction for the program, as well as, identifying sales opportunities.
Participate in proposals for WMATA projects, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, including approvals, documentation, Quality Assurance, Information Assurance requirements, engineering design, schedules, resources, and ultimately approving the proposal before it goes to the customer.
Participate in any Engineering Change Board Processes, including submitting all change requests, other required documentation and artifacts, following established procedures, developing and submitting schedules, topography and providing detailed information on system changes.
Perform daily, weekly and monthly administrative tasks, reviews and approvals.
Identify the criticality of open issues and tasks and directing managers and resources to efficiently and effectively resolve daily issues and problems.
Ensure contractual compliance through auditing, setting KPI’s, regular requirements reviews.
Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes.