Program Manager Lead (Member Protection)

USAA•Tampa, FL

20h•Hybrid

About The Position

At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. The company's core values are honesty, integrity, loyalty, and service. As a dedicated Program Manager Lead for Member Protection, the role involves ensuring risk is accurately inventoried and mitigated. This includes leading the scoping, execution, and delivery of large-scale, multi-year programs with significant cost and scope. The Program Manager Lead will work to achieve multi-year program deadlines, scope, and overall program benefits, supporting cross-functional teams in developing and executing technology implementation plans in line with USAA’s change methodology and industry best practices. The position also entails delivering high-quality service to senior executives, ensuring group strategy and vision are realized through best-in-class technology designs. This role offers a flexible work environment requiring individuals to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
Proficient experience in USAA’s change management methodology or similar industry change management methodology.
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
Stakeholder management and influencing skills.
Expert level of experience in Principles of Project, Program or Portfolio Management.
Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

4+ years working in brokerage risk management
4+ years working with anti-fraud technology
U.S. military experience through military service or a military spouse/domestic partner

Responsibilities

Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.
Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
Directs analyses, root cause identification and development and recommendation of key work products.
Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
Defines and maintains multiple program strategies based on business demand and ROI expectations.
Negotiates agreements, settles disputes equitably and diffuses high tension situations.
Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adheres to governance rigor required for work efforts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.