Program Manager, Lead Management Operations

Elastic

4h • Remote

About The Position

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
Elastic's Marketecture team thinks smart, strategic, and scalable, and will push you to do the same. In this role, you will be passionate about the strategy, development, execution, and operations of Elastic’s lead management processes. We’re looking for someone that’s technically curious, unafraid to challenge themselves, and has a keen interest in understanding our business and the customer journey.
Are you looking to be a pivotal part of an elite marketing team? Does automating processes, scaling technology, and solving business challenges sound like your jam? Do you love collaborating cross functionally and thinking globally? This could be the role for you

Requirements

• 3+ years of related experience, ideal candidate will have Marketing and/or Sales Operations experience.
• Deep knowledge and hands-on experience with marketing automation software (Marketo preferred).
• Salesforce experience (Salesforce admin preferred).
• Knowledge of marketing technology, demand generation, and lead management processes.
• Experience implementing complicated technical projects.
• Dedication to process and execution and willingness to hold yourself accountable
• Strong communication skills with the ability to adjust the level of detail depending on the audience.
• Data-driven decision-making using data available or defining new processes to collect data needed to drive logical decisions.
• Undergraduate degree or equivalent experience in marketing, computer science, or related field.
• Comfortable working on a fully distributed team
• Prior experience in high-tech

Responsibilities

• Collaborate with sales, marketing, and technical teams to collect detailed business requirements and deliver automated, scalable solutions to optimize lead management processes.
• Closely monitor and analyze key lead management metrics to drive operational efficiencies, ensure process reliability and performance, and make recommendations on areas for optimization and alignment.
• Conduct requirements interviews to uncover underlying problems and prepare detailed recommendations for lead management process and system improvements.
• Participate in the development of the data management strategy for marketing, including data compliance, enrichment, standardization, form management and alignment with other downstream systems.
• Perform regular audits and maintain integrity of lead scoring, lead routing, and lifecycle processes between Marketo and Salesforce.
• Prepare visual diagrams of system architecture, functionality, and process flows.

Benefits

• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level