Program Manager - IN Medical Operations Coordination Center

CSpring•Indianapolis, IN

23d

About The Position

At CSpring, we believe in the power of people and data to drive real-world impact. We’re a purpose-driven consulting firm that helps organizations solve complex problems, gain insights, and achieve measurable results. Our clients span the public and private sectors, and our work — from data strategy and engineering to workforce transformation — improves lives across Indiana and beyond. We’re seeking talented professionals who are collaborative, curious, and committed to making a difference. Why You’ll Love Working Here Mission-Driven Work – Support the transformation of rural healthcare across Indiana through a landmark $207M federal investment. Your work will directly strengthen health outcomes for Hoosier communities. People-First Culture – We’re as committed to your growth as we are to delivering high-impact solutions. You’ll find support, autonomy, and community here. Strategic, Hands-On Work – From program coordination and stakeholder engagement to data modernization and clinical readiness, you’ll influence every step of the process. Collaborative Trust – Our clients rely on us to listen carefully, deliver consistently, and guide wisely. We partner with integrity, curiosity, and heart. What You’ll Do As the operational lead for statewide Medical Operation Coordination Center (MOCC) implementation, you'll manage the moving pieces that keep this initiative on track and accountable to its mission. Serve as the day-to-day operational lead for statewide MOCC implementation and execution. Develop and manage comprehensive implementation plans, timelines, milestones, and performance measures. Oversee contracted vendor and sub-recipient performance, ensuring compliance with contractual obligations, budgets, deliverables, and reporting requirements. Monitor program budgets and recommend corrective actions as needed. Identify implementation risks early and develop practical mitigation strategies. Lead multidisciplinary teams spanning hospitals, EMS, trauma systems, emergency management, healthcare coalitions, public safety, and technology vendors. Convene and facilitate diverse public and private partners to build consensus and advance shared statewide objectives. Prepare executive-level reports, dashboards, and recommendations for Division leadership. Represent IDOH in statewide and national meetings on healthcare coordination, trauma systems, and emergency preparedness. Keep Division leadership informed of progress, risks, and recommended actions in real time.

Requirements

Bachelor's degree in Public Health, Healthcare Administration, Emergency Management, Nursing, Business Administration, or a related field; Master's degree preferred.
5+ years of progressively responsible experience leading complex healthcare, emergency management, trauma systems, EMS, public health, or statewide implementation initiatives.
Demonstrated experience overseeing contracts, vendors, sub-recipient awards, budgets, deliverables, and grant compliance.
Experience leading multidisciplinary teams across public and private sector organizations.
Experience working on high-profile public sector initiatives involving executive leadership.
Demonstrated ability to work autonomously under the strategic direction of executive leadership.
Exceptional communication, facilitation, negotiation, and relationship management skills.
Demonstrated ability to influence without formal authority and build consensus among diverse stakeholders.

Nice To Haves

Prior experience with statewide trauma system, EMS, or medical operations coordination initiatives.
Familiarity with Indiana's healthcare and emergency management landscape.
Experience presenting to or advising executive-level government leadership.

Responsibilities

Serve as the day-to-day operational lead for statewide MOCC implementation and execution.
Develop and manage comprehensive implementation plans, timelines, milestones, and performance measures.
Oversee contracted vendor and sub-recipient performance, ensuring compliance with contractual obligations, budgets, deliverables, and reporting requirements.
Monitor program budgets and recommend corrective actions as needed.
Identify implementation risks early and develop practical mitigation strategies.
Lead multidisciplinary teams spanning hospitals, EMS, trauma systems, emergency management, healthcare coalitions, public safety, and technology vendors.
Convene and facilitate diverse public and private partners to build consensus and advance shared statewide objectives.
Prepare executive-level reports, dashboards, and recommendations for Division leadership.
Represent IDOH in statewide and national meetings on healthcare coordination, trauma systems, and emergency preparedness.
Keep Division leadership informed of progress, risks, and recommended actions in real time.