Program Manager III - AMZ27254.1

Amazon • Charleston, SC

8d • $145,600 - $155,400 • Onsite

About The Position

This role is responsible for identifying, designing, developing, implementing, and executing new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions. The Program Manager will drive development efforts and manage priorities for project/program completion, including operational solutions. This includes creating schedules, identifying and communicating risks to stakeholders, defining risk mitigation strategies, and facilitating appropriate engineering solutions. The role also involves developing system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness, as well as evaluating the effectiveness of current or future fulfillment channel performance. Collaboration with other departments to integrate with business systems and processes, and resolving problems concerning transportation, logistics systems, supply chain, and fulfillment operations are key aspects. The position requires maintaining metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators, and managing cross-functional teams and/or third-party vendors for implementation of project/program requirements. Additionally, the role involves developing, implementing, and governing KPI reporting for a portfolio of programs, providing visibility to milestones and performance across all projects, and using this data to drive/influence business decisions. Up to 30% domestic and/or international travel may be required.

Requirements

• Master's degree or foreign equivalent in Business Administration, Management, Finance, Engineering, Operations Research, or a related field and one year of experience in the job offered or as a Program/Project Manager, or a related occupation.
• Alternatively, a Bachelor's degree or foreign equivalent and five years of experience.
• One year of experience in managing operations projects from design to implementation for large-scale fulfillment solutions.
• Experience with selection optimization.
• Experience working with statistical analysis and data mining tools utilizing Excel, Tableau, or SQL.
• Experience in program management, including managing, planning, organizing, scheduling, and tracking of projects from initiation, planning, execution, and delivery.
• Experience in working in the business procurement organization of a consumer market segment company or related industry experience in supply chain/transportation operations, direct-to-customer fulfillment/distribution center/operations, general management, or engineering operations.
• Up to 30% domestic and/or international travel may be required.

Nice To Haves

• All applicants must meet all the above listed requirements.

Responsibilities

• Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions.
• Drive development efforts and manage priorities for project/program completion, including operational solutions.
• Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
• Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness.
• Evaluate effectiveness of current or future fulfillment channel performance.
• Collaborate with other departments to integrate with business systems and processes.
• Resolve problems concerning transportation, logistics systems, supply chain, and fulfillment operations.
• Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
• Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive/influence business decisions.

Benefits

• Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
• Inclusive culture empowers Amazonians to deliver the best results for our customers.
• Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level