Program Manager III, Center for Quality and Patient Safety

Seattle Children's Hospital•Seattle, WA

4d•Onsite

About The Position

The Center for Quality and Patient Safety at Seattle Children's is seeking an experienced Program Manager III to lead strategic, enterprise-wide initiatives that advance quality, safety, and clinical excellence. The Center brings together Clinical Effectiveness, Infection Prevention and Control, Patient Safety, Quality Systems, Regulatory Accreditation, Risk Programs, and Workforce Health and Safety to support a coordinated approach to improving care for patients and families. This senior-level role offers a unique opportunity to launch CONNECT-QI, a new multidisciplinary program designed to strengthen and coordinate quality improvement, research oversight, informatics, and improvement science activities across the organization. The Program Manager III will collaborate with a diverse group of clinical, operational, research, and informatics partners while also developing and formalizing Seattle Children's U.S. News & World Report pediatric hospital survey program through partnership with service lines, data analysis, reporting, and quality improvement initiatives. As a member of the Center for Quality and Patient Safety, the Program Manager III will also contribute to a broad portfolio of strategic initiatives and may be deployed to support emerging organizational priorities, quality improvement efforts, regulatory activities, patient safety programs, and other high-priority projects as needed. The Program Manager III is responsible for management of a specific, highly complex program or group of highly complex programs in a specialty/functional area including scheduling and budgeting activities and works in collaboration with leaders to implement the program's objectives in support of identified goals and the continuous improvement process. Responsible for monitoring the program's effectiveness and mobilizing stakeholders in support of continuous improvement to the program. Leads interdepartmental activities ensuring ongoing effective program operation and/or implementation.

Requirements

Bachelor’s Degree in business, health care or related field or equivalent combination of education and experience.
Seven (7) years experience in a lead role overseeing program/project management.
Five (5) years experience working on quality and process improvement projects with cross-functional teams; including data collection, analysis and reporting.
Proven record of leading large project teams through project completion, program planning, execution and status reporting.
Demonstrated successful experience working with vendors, consultants and other purchased services.
Knowledge of Lean concepts and methods.
Experience representing program in management meetings with executive–level program stakeholders.

Nice To Haves

Masters in Health Administration, business, or health care-related field.
Project Management Professional (PMP) Certification.
Awareness of current and emerging trends in project management technologies, techniques, issues and approaches.
Experience working in public health, health care or social services.

Responsibilities

Management of a specific, highly complex program or group of highly complex programs in a specialty/functional area including scheduling and budgeting activities.
Works in collaboration with leaders to implement the program's objectives in support of identified goals and the continuous improvement process.
Monitoring the program's effectiveness and mobilizing stakeholders in support of continuous improvement to the program.
Leads interdepartmental activities ensuring ongoing effective program operation and/or implementation.
Launch CONNECT-QI, a new multidisciplinary program designed to strengthen and coordinate quality improvement, research oversight, informatics, and improvement science activities across the organization.
Develop and formalize Seattle Children's U.S. News & World Report pediatric hospital survey program through partnership with service lines, data analysis, reporting, and quality improvement initiatives.
Contribute to a broad portfolio of strategic initiatives.
May be deployed to support emerging organizational priorities, quality improvement efforts, regulatory activities, patient safety programs, and other high-priority projects as needed.