Program Manager II

PNC • Strongsville, OH

1d • $65,000 - $158,700 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Manager II within PNC's Technology organization, you will be based in Cleveland, OH, Pittsburgh, PA, Birmingham, AL, Dallas, TX or Phoenix, AZ or Miamisburg, OH. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Position Summary: We are seeking a highly motivated and experienced Technology Program Manager II to lead cross-functional initiatives that drive strategic technology outcomes within the Retail Lending portfolio. This role is responsible for managing complex programs across multiple project teams, ensuring alignment with business goals, and delivering value through structured planning, execution, and stakeholder engagement. Job Description Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads complex programs/projects requiring planning, oversight, and communication across multiple segments, channels, or lines of business. Typically, program size may reach or exceed $25m. Manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals. Oversight and reporting for the program budget while working to ensure success of the program. Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results. Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• 5+ years of experience in program or project management within a technology environment preferred.
• Bachelor’s degree in Project Management, Computer Science, Engineering, Business, or related field preferred.
• Proven track record of managing large-scale, cross-functional technology programs preferred.
• Excellent communication, leadership, and stakeholder management skills preferred.
• Strong understanding of software development lifecycle (SDLC), agile methodologies, and DevOps practices preferred.
• Demonstrated experience in managing Senior and Executive Leadership expectations and concerns preferred.
• Experience with tools such as Jira, Confluence, Clarizen, Smartsheet, or Microsoft Project preferred.
• Ability to lead (influence without authority and drive consensus across diverse teams) preferred.
• Strong analytical and problem-solving skills preferred.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.

Nice To Haves

• PMP, PMI-ACP, or SAFe certification is a plus.
• Experience with tools such as Power BI preferred.
• Accountability
• Analytics
• Client Counseling
• Communication
• Decision Making
• Planning
• Results-Oriented
• Strategic Planning
• Accuracy and Attention to Detail
• Analytical Thinking
• Consulting
• Effective Communications
• Organizational Change Management
• Organizational Leadership
• Problem Solving
• Program Management
• Project Management

Responsibilities

• Lead end-to-end program management for technology initiatives, including planning, execution, delivery, and post-implementation review.
• Collaborate with Technology, PMO, Line of Business and Risk stakeholders to define program scope, goals, and deliverables.
• Develop and maintain detailed program plans, timelines, and resource allocations.
• Identify and manage risks, dependencies, and issues across projects and teams.
• Communicate program status, milestones, and outcomes to executive leadership and stakeholders.
• Ensure compliance with internal governance, security, and regulatory requirements.
• Foster a culture of collaboration, accountability, and innovation across teams.
• Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy.
• Leads complex programs/projects requiring planning, oversight, and communication across multiple segments, channels, or lines of business.
• Manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
• Oversight and reporting for the program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
• Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees