Program Manager II

Interfaith Community Services INC•Oceanside, CA

20h•Onsite

About The Position

North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support. Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission! In the Program Manager 2/Veterans-Grants Per Diem role, you’ll oversee assigned Interfaith residential programs. The Program Manager II is responsible for grant compliance, staff supervision, and performs work to support the mission of Interfaith Community Services. The Program Manager II will work to ensure the achievement of program goals and objectives and contribute to program development and enhancement.

Requirements

Bachelor’s degree in social work or related field required; equivalent combination of work experience and education may be considered in lieu of education, requirement
2+ years of experience working in a Social Services, nonprofit, or residential setting, required
2+ years of experience in a supervisory role or a role with increasing responsibility, required
Valid CA Driver’s License
Must have reliable transportation and possess and maintain valid proof of personal vehicle insurance coverage and insurability under the Company's insurance carrier standards.
Requires knowledge and support of “Housing First” philosophy and strategies, as well as low-barrier shelters model
Strong working knowledge of the grants and contracts
Knowledge and skill in identifying housing for low-income individuals and families
Knowledge of all guidelines and regulations in the Americans with Disability Act
Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining the confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)
Demonstrated ability to lead, supervise, and support staff, including scheduling, performance management, and coaching
Strong organizational, communication, and problem-solving skills with the ability to prioritize workloads and ensure program and operational goals are met

Nice To Haves

Master’s degree in social work or related field, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Oversee day-to-day operations of a residential program, ensuring a safe, supportive, and compliant living environment for residents
Provide direct supervision, training, and professional development for all staff, including interns and volunteers
Supervise and schedule rotating shifts of residential staff to maintain full staffing across days, nights, weekends, and holidays
Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements.
Ensure accurate documentation of incidents, shift reports, and resident progress in compliance with licensing and funder requirements
Supervise all program activities, including outreach, enrollment, placement, training, and follow-up for grants to ensure that all projected goals are met.
Collaborate with city staff, law enforcement, partner organizations, and community stakeholders to address homelessness effectively.
Participate in hiring of staff for the program, conduct performance evaluations and monitor staff job performance to ensure high-quality service delivery
Review assessments, case plans, progress notes, and other documentation, providing feedback and recommendations for best practices.
Facilitate regular case management, staff and community meetings or training courses to support collaborative and effective service delivery.
Maintain a safe and habitable facility by coordinating maintenance, inspections, and health and safety checks
Support residents in communal living by addressing conflicts, enforcing rules consistently, and promoting a structured, respectful environment
Support staff in identifying client barriers to housing, mental health, substance abuse, and other services, and develop long-term plans to maintain housing and achieve personal goals.
Provide direct support as needed, including crisis management and case consultation.
Facilitate client referrals to internal and external resources, ensuring seamless access to comprehensive support services.
Lead and participate in outreach efforts to engage individuals experiencing homelessness, including street outreach and coordination with local agencies.
Build and maintain strong community relationships to establish referral pathways into community-based programs.
Ensure compliance with program goals/objectives and reporting pursuant to grants and contracts for departmental programs; help develop metrics for program accountability and success
Work with other members of the management team to ensure successful communication and coordination between all programs, and participate in strategic planning
Gather and provide operational statistics for internal and external reporting in a timely manner.
Assist in the development and implementation of procedures to monitor and improve service delivery methods and administrative systems.
Represent the program in community meetings, training sessions, and collaborative efforts to address homelessness.
Maintain a strong working relationship with stakeholders, including elected officials, community activists, and service providers.
Support the program director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments.
Assist the program director with administrative tasks, data management, and preparation of program reports as needed.
Aid the program Director in grant writing, program development, and special projects
Assists the program Director with budget development and compliance, and fiscal reporting
Provide on-call leadership and respond to after-hours emergencies, crises, and critical incidents involving residents or the facility
All other duties as assigned