Program Manager II/Full Time

RHA Health Services, LLC • Chattanooga, TN

1d • Onsite

About The Position

The Program Manager II for IDD (Intellectual and Developmental Disabilities) Services is responsible for overseeing the delivery of services and integration of individual care plans for supported individuals. They investigate, modify, and adjust care plans as needed. The role involves ensuring compliance with state and federal regulations and supporting individuals to achieve their personal goals. This is an exempt, salaried position. At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. RHA Health Services provides high-quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing. Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care.

Requirements

• A minimum of 18 years of age required.
• High school diploma or equivalent, required.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation required.

Nice To Haves

• Bachelor’s degree preferred.
• Experience working directly with individuals with developmental disabilities preferred.

Responsibilities

• Manage and oversee the delivery of services to individuals and integration of their individual care plans.
• Monitor and evaluate care plans to make adjustments and implement improvements as needed.
• Spend time in the homes ensuring all established requirements are met for case plans, case reviews, home visits and supervision plans to maintain excellent consumer care.
• Complete consistent review of data in the billing system to ensure timely documentation of service delivery notes.
• Review program documentation for accuracy so that billing of services rendered can be submitted for reimbursement.
• Respond to all crisis calls on caseload, during work hours whether in the home, community, or day program.
• Monitor staffing hours at group homes, ensuring staffing is within budget and matches funding levels.
• Ensure all services comply with applicable federal, state and agency statutes, administrative codes, policies, and procedures.
• Prepare and submit required reports and documentation in a timely manner.
• Accurate and timely completion of Critical/Reportable Incident Reports according to state mandates and submitted within required timeframes.
• Ensure that the state-mandated home visits are completed, and any additional if warranted, to maintain optimum quality of service delivery.
• Observe and maintain confidentiality as mandated in HIPAA regulations.
• Supervise and support Group Home Managers, Direct Support Professionals (DSPs) and other staff members.
• Provide training and development opportunities for staff.
• Conduct regular team meetings and performance evaluations.
• Attend pertinent training offered by our agency, contracted agency, MCO or MCO affiliate to ensure that you are equipped with the latest information needed to perform your job at optimum.
• Ensures responsible hiring, promotion, progressive discipline, and termination procedures are implemented according to company policy and state regulations.
• Participate in on-call rotation determined by unit needs.
• Participate in Individual Service Plan (ISP) meetings for supported individuals on your assigned caseload making service-related recommendations as needed and maintaining a person-centered approach.
• Advocate for individuals' rights and ensure they receive appropriate services.
• Coordinate with healthcare providers, therapists, support coordinators, and other members of the circle of support team to deliver comprehensive support for persons on your caseload.
• Participate actively in Human Rights Committee.
• Foster relationships with community partners and stakeholders.
• Promote community integration and inclusion for individuals with IDD.
• Maintain optimum communication with providers, stakeholders and referring agencies.
• Attend and participate in community and state meetings as needed.
• Collaborate with ISC’s, Conservators/Family Members, Therapists, and members of the clinical management team.
• Other duties as assigned.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees